Development Specialist, Operations

University of Texas; Austin (TX); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

Medical coverage

Retirement contributions

Paid vacation and sick time

Paid holidays

Job summary

University of Texas—Texas Performing Arts is seeking a Development Specialist, Operations to support fundraising activities and administrative operations on the UT Austin campus. You will handle gift processing, donor acknowledgments, and financial reporting in collaboration with the Business Office and UT Gift Operations teams.

You will manage CRM data and donor credits, support Texas Inner Circle programs, and provide cross-departmental project help.

Qualifications

• Bachelor's degree required.
• Minimum three years in development, nonprofit management, admin support, or related field.
• Strong writing and communication skills.
• Proficiency in Word, Outlook, and Excel; Slack; Zoom.
• Experience with data entry and database management.
• Ability to manage multiple stakeholders and deadlines.
• Commitment to confidentiality and customer service.

Responsibilities

• Lead on gift processing and coordinate with Business Office and Gift Operations.
• Manage donor acknowledgements and financial reporting for the department.
• Oversee pledge tracking and department finances (monthly/quarterly/annual).
• Track membership campaigns and renewals; manage auto-renewal and gift processing.
• Prepare donor stewardship activities and maintain donor credits.
• Serve as Contracts POC for department including corporate & UBIT support.
• Manage database and CRM across platforms like Paciolan, Salesforce, and VIP.
• Ensure clean donor data and support prospect research.
• Support Texas Inner Circle membership communications and program expansion.
• Provide administrative support for department-wide initiatives and grant timelines.

Skills

Writing skills

Communication

Data entry

Database management

Customer service

Organization

Problem solving

Team collaboration

Confidentiality

Education

Bachelor's Degree

Tools

Microsoft Word

Outlook

Excel

Slack

Zoom

UT VIP

Paciolan

Job description

## Development Specialist, Operations, Texas Performing ArtsApplylocations: UT MAIN CAMPUStime type: Full timeposted on: Posted 10 Days Agojob requisition id: R\_00047472**Job Posting Title:**Development Specialist, Operations, Texas Performing Arts**----****Hiring Department:**Texas Performing Arts**----****Position Open To:**All Applicants**----****Weekly Scheduled Hours:**40**----****FLSA Status:**Exempt from FLSA**----****Earliest Start Date:**Immediately**----****Position Duration:**Expected to Continue**----****Location:**UT MAIN CAMPUS**----****Job Details:**## General NotesAbout Texas Performing ArtsTexas Performing Arts at the University of Texas at Austin (TPA) is the nation’s largest and most active university-based performing arts center by annual attendance, budget, and number of events. Both an anchor institution in Austin’s arts landscape and a nationally significant presenter, TPA operates venues on the University of Texas at Austin campus including Austin’s largest theater, Bass Concert Hall. Its presenting includes Broadway in Austin; an international season of dance, theater, and music; and the Texas Welcomes series of national touring artists. Education is at the core of TPA’s programs, which serve more than 30,000 K-12 students and the 55,000 students of UT Austin.TPA employees receive UT Austin’s outstanding benefits package, including:* 100% employer-paid basic medical coverage* Retirement contributions* Paid vacation and sick time* Paid holidays* Other services and perks## PurposeThe Development Specialist, Operations, provides administrative support for Texas Performing Arts’ Development activities. This position is responsible for administrative aspects financial tracking and reporting, data management, Texas Inner Circle (TIC) membership support, and project administration.Through effective and efficient management of development operations, the Development Specialist, Operations, enables Texas Performing Arts to exceed its fundraising goals and sustains a vibrant center for artists, audiences, and students.## Responsibilities* 1. Financial Tracking & Reporting: + Lead on all Development department gift processing, coordinating with TPA Business Office and UT Gift Operations teams + Implement and manage donor acknowledgements (for donors below $50K) Lead on Development department financial and data reporting + Track and manage departmental pledge tracking and departmental finances (monthly, quarterly, annual) + Track Membership and Annual campaigns (post-report and list pulls); serve as lead for membership auto-renewal and gift processing for twice-annual campaigns + Serve as department lead for donor stewardship and implement annual stewardship activities for donors under $50K) + Contracts POC for department (including corporate & UBIT support)* 2. Data Management: + Lead on database and CRM management across internal and external platforms, including Paciolan, Salesforce, and VIP + Ensure clean, accurate donor data at all times + Manage prospect research for members and performance ticketholders + Manage donor credit lines across all donor levels and programs, serving as cross-departmental lead and coordinating with external and internal constituencies to ensure accurate donor credits across all communication channels.* 3. Texas Inner Circle Membership Support: + Implement all membership gift processing procedures + Support membership campaign communications and program expansion, including annual acquisition mailing, renewals, and regular membership communications + Communicate with Texas Inner Circle members, providing exceptional customer service and building strong relationships with key members and donors* 4. Project Administration: Provide administrative support for department-wide initiatives Manage grant timelines, as appropriate* 5. Consistently advance Texas Performing Arts’ goals of expansive and innovative programming, educational impact, and world‐class facilities & experiences across all defined responsibilities and other duties as assigned.## Required Qualifications* A Bachelor’s Degree.* At least three years of work experience in development, nonprofit management, administrative assistance, special events, or a related field.* Stellar writing and communication skills.* Demonstrated proficiency in Word, Outlook, and Excel; Slack; Zoom.* Demonstrated experience with data entry and database management.* Proven ability to effectively maintain productive relationships and deliver valued services to multiple stakeholders with different requirements.* Demonstrated positive attitude, flexibility with working assignments, and a willingness to learn and adapt.* Self-starter and problem solver.* Successful in collaborative team environments.* Superior organizational skills and demonstrated ability to handle multiple tasks and deadlines in a fast-paced environment.* Proven ability to identify needs and make appropriate decisions while working independently.* Excellent customer service skills with experience maintaining customer focus and implementing continuous quality improvements.* Must maintain strict confidentiality related to donors, clients, staff, and other organizational information.* Demonstrated understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.* Must be authorized to work in the United States on a full-time basis for any employer.## Preferred Qualifications* More than the minimum required level of experience.* Experience working in an arts or cultural organization.* Experience working in a large, complex enterprise such as a research university or large non-profit or governmental organization.* Two or more years of experience with complex data entry in a constituent management database.* Two or more years of experience in assisting a fundraising or development program or providing complex program support.* Proofreading and copy-editing experience.* Working knowledge of UT Austin's policies and procedures.* Experience with the UT VIP database, Paciolan ticketing system, or other similar systems for donor record management and performance ticketing.* Interest in and strong commitment to the mission and programs of Texas Performing Arts.* Familiarity with the Austin, Texas arts, cultural, entertainment, and education landscape.* Demonstrated ability to solve complex problems within standardized policies and procedures.## Salary Range$55,000+ depending on qualifications.## Working Conditions* Repetitive use of a keyboard at a workstation. Prolonged screen time.* Physically able to lift and carry objects up to 30 pounds.* Works independently and unsupervised on a regular basis.* Work collaboratively as member of a team with people of varied backgrounds.* Work with sensitive and confidential information, under pressure of rigid deadlines and time limitations, and with overlapping projects.* Regular and punctual attendance at workplace with flexibility for early morning, evening and weekend work related to performances and special events.## Work Shift* Majority of shifts occur during UT Austin’s standard business day 7:00 AM – 6:00 PM.* On occasion, some working shifts may include extended hours in connection with performances and events. A compensatory time program is provided.* Occasional work-related travel may be required.## Required Materials* Cover letter detailing interest in and qualifications for this specific opportunity.* Resume/CV* 3 work references with their contact information; at least one reference should be from a supervisor. References will not be contacted without prior approval of the candidate.* Work samples may be requested if applicant advances to the interview stage.**Important** **for applicants who are NOT current university employees or contingent workers:** You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.