Development Operations Coordinator

Jobtailor; Washington (District of Columbia); On-site; USD 37,195 - 38,572; Full time

Benefits offered by this job

Free health insurance

403(b) retirement plan with 50% match

Paid time off and holidays

Growth opportunities and professional 

EAP program

Annual salary reviews

Job summary

World Central Kitchen seeks a Coordinator, Development Operations to strengthen the fundraising infrastructure and improve workflows, documentation, and administrative processes. You will support legacy donations, donor documentation, and project tracking in Asana, while ensuring consistent follow-up across cross-team initiatives.

Collaborating with the Director of Development Operations, you will help streamline operational tasks, manage SOPs, and assist with donor stewardship and internal

Qualifications

• Minimum of 2 years experience in development operations, fundraising administration, or related nonprofit support role.
• Hands-on experience using a CRM platform, with Salesforce NPSP strongly preferred
• Strong project management skills with demonstrated ability to coordinate tasks, manage deadlines, and ensure follow-through across multiple priorities
• Demonstrated ability to effectively engage with donors, volunteers, and other constituents in-person, by phone, and in writing
• Exceptional attention to detail, accuracy, and organizational skills
• Demonstrated ability to take initiative, work independently, and thrive in a fast-paced, dynamic environment
• Ability to learn new technologies and platforms quickly; familiarity with Asana, Salesforce, or similar tools is a plus
• Proficiency in Google Workspace, Microsoft Office, and/or Apple applications
• Strong communication skills—written, verbal, and interpersonal—with the ability to engage donors, volunteers, and colleagues professionally

Responsibilities

• Coordinate and track operational tasks across the Development Operations team, ensuring deadlines and deliverables are met
• Establish, update, and maintain Standard Operating Procedures (SOPs) for key Development functions to promote consistency and clarity
• Support the Director, Development Operations with cross-team project management and process follow-up
• Manage administrative workflows related to legacy donations, including documentation, communication coordination, and internal processing requirements
• Support administrative processes associated with donor gifts, agreements, contracts, and internal approval workflows
• Maintain organized files, templates, and documentation for team-wide use
• Provide Asana project management support, including task creation, updates, reminders, and timeline monitoring
• Assist in identifying workflow inefficiencies and help implement streamlined processes to enhance operational effectiveness
• Learn and use internal systems (e.g., Salesforce, project management tools) to support team needs and improve daily operations
• Support a variety of donor stewardship and operational projects, such as:
• Quarterly stewardship reports
• Handwritten or personalized outreach projects
• Presentation materials and donor-facing content
• Activation support, including First Alerts
• Contribute to various team projects as assigned

Skills

Project management

Attention to detail

Donor engagement

Communication

Team collaboration

Tools

Salesforce NPSP

Asana

Google Workspace

Microsoft Office

Apple applications

Job description

The Coordinator, Development Operations plays an essential role in supporting the operational infrastructure that powers World Central Kitchen's (WCK) fundraising efforts. As part of the Development Operations team, this position strengthens internal workflows, documentation, and administrative processes to ensure Development teams operate efficiently, accurately, and in alignment with organizational standards. The Coordinator brings strong project management skills, exceptional attention to detail, and a proactive approach to organizing and executing operational tasks.
This role supports a variety of Development functions, including maintaining SOPs, coordinating administrative processes related to legacy donations and donor documentation, supporting project tracking in Asana, and assisting with stewardship and special projects. The Coordinator helps identify workflow inefficiencies, recommends process improvements, and ensures consistent follow-up across tasks and cross-team initiatives.
Serving as a reliable and adaptable team member, the Coordinator collaborates closely with the Director of Development Operations and partners across fundraising teams to ensure smooth communication, timely delivery of materials, and well-documented processes. This position is ideal for someone who thrives in a dynamic environment, enjoys bringing clarity and structure to complex workflows, and is eager to learn new technologies in support of scalable fundraising operations. Occasional travel and work, including on evenings, weekends, and holidays, may be required.

What You Will Do

• Coordinate and track operational tasks across the Development Operations team, ensuring deadlines and deliverables are met
• Establish, update, and maintain Standard Operating Procedures (SOPs) for key Development functions to promote consistency and clarity
• Support the Director, Development Operations with cross-team project management and process follow-up
• Manage administrative workflows related to legacy donations, including documentation, communication coordination, and internal processing requirements
• Support administrative processes associated with donor gifts, agreements, contracts, and internal approval workflows
• Maintain organized files, templates, and documentation for team-wide use
• Provide Asana project management support, including task creation, updates, reminders, and timeline monitoring
• Assist in identifying workflow inefficiencies and help implement streamlined processes to enhance operational effectiveness
• Learn and use internal systems (e.g., Salesforce, project management tools) to support team needs and improve daily operations
• Support a variety of donor stewardship and operational projects, such as:
• Quarterly stewardship reports
• Handwritten or personalized outreach projects
• Presentation materials and donor-facing content
• Activation support, including First Alerts
• Contribute to various team projects as assigned

Requirements

• Minimum of 2 years experience in development operations, fundraising administration, or related nonprofit support role
• Hands-on experience using a CRM platform, with Salesforce NPSP strongly preferred
• Strong project management skills with demonstrated ability to coordinate tasks, manage deadlines, and ensure follow-through across multiple priorities
• Demonstrated ability to effectively engage with donors, volunteers, and other constituents in-person, by phone, and in writing
• Exceptional attention to detail, accuracy, and organizational skills
• Demonstrated ability to take initiative, work independently, and thrive in a fast-paced, dynamic environment
• Ability to learn new technologies and platforms quickly; familiarity with Asana, Salesforce, or similar tools is a plus
• Proficiency in Google Workspace, Microsoft Office, and/or Apple applications
• Strong communication skills—written, verbal, and interpersonal—with the ability to engage donors, volunteers, and colleagues professionally

Preferred Candidates Will Also Be Multilingual

Application & Cover Letter

This application requires a cover letter that explains your interest in this position and in working for WCK.

References and Background Checks

To help ensure the safety of our communities and our teams, our selection process will include reference and background checks, subject to any legal or regulatory requirements.

Equal Opportunity

WCK is an equal opportunity employer committed to inclusion and diversity and to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of employment at this time.

E-Verify

For US based employment, WCK participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Please view the E-Verify posters here with important information.

Para empleados en los EEUU, WCK participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Haz clic aquí para ver los carteles de E-Verify con información importante.

Benefits

ZERO Premiums: WCK covers 100% of insurance premiums for employees and their dependents, includes medical, dental, vision, and group life coverage. Benefits begin on your date of hire.

• Voluntary Benefits:
  • Additional Life Insurance
  • Pet Insurance
  • Supplemental AD&D
  • Flexible Spending Accounts (Dependent Care and Health Care)
• 403(b) Retirement Plan:
• WCK offers a 50% match up to 8% of employee salary deferrals, beginning within 30 days of hire
• Life & Disability Insurance: 100% employer-sponsored group life and disability insurance provided within 30 days
• Paid Time Off (PTO): Responsible PTO, including vacation, sick, and personal leave, plus paid holidays
• Growth Opportunities: Learning and development support to grow your career
• Employee Assistance Program (EAP): Free and confidential support for life's challenges
• Annual Salary Reviews and additional benefits outlined in the Personnel Manual

Salary Range:$27 - $28/ Hour