Development Operations Coordinator

ACLU of Michigan; Detroit (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

ACLU of Michigan is seeking a full-time Development Operations Coordinator to support a major gifts program focused on growth. The role emphasizes data-driven decisions, centralized donor database stewardship, and efficiency improvements across the development department.

The coordinator will oversee data oversight, program tracking, and donor stewardship, coordinating with finance and national ACLU Development while managing special projects and communications with supporters.

Qualifications

Responsibilities

• Data Oversight and Analysis: Manage the donor database to ensure complete recordkeeping and database hygiene.
• Data Oversight and Analysis: Ensure data integrity and accurate constituent records.
• Data Oversight and Analysis: Research key donor prospects to assist with growing the development program.
• Data Oversight and Analysis: Work in collaboration with the finance team to ensure accounting reconciliation.
• Program Tracking and Systems Management: Prepare regular reports that measure the development department’s progress toward quarterly and annual goals.
• Program Tracking and Systems Management: Assist with portfolio creation and maintenance.
• Program Tracking and Systems Management: Maintain and track foundation grant documentation and reporting requirements.
• Program Tracking and Systems Management: Identify and implement best practices, including updates to department procedures manual.
• Program Tracking and Systems Management: Serve as point person between national ACLU Development and the affiliate.
• Administration of Donor Stewardship: Ensure donor retention through weekly gift processing and acknowledgments.
• Administration of Donor Stewardship: Manage all departmental mailings, including stewardship solicitation mailings.
• Administration of Donor Stewardship: Execute special projects for the department including producing giving summaries for major donors and monthly gift club members.
• Respond to supporter inquiries by mail, email, and phone

Job description

The ACLU-MI seeks a full-time Development Operations Coordinator to support a major gift program focused on growth. The ideal candidate is a critical thinker who is adept at and passionate about using data and systems to drive decisions; is an inquisitive learner with an aptitude for data analysis; and has an excellent attention to detail. The Development Operations Coordinator is responsible for the operational functions of the development department and supports the fundraising efforts of the organization by increasing efficiency, accuracy, and accountability. Specifically, the Development Operations Coordinator facilitates the maintenance and use of the centralized donor database, processes donations and produces timely donor acknowledgements, supports prospect research efforts, and plays a key role in revenue management and planning. This role also serves as the project manager for departmental systems development and management as well as for special projects including mailings, small events, and strategic data review. Strong candidates will have excellent project and peer management skills; strong organizational, customer service, and communication skills; can work independently as well as on a team; simultaneously manage shortand long-term projects; and have a highly proactive approach to team and program growth.

PRIMARY RESPONSIBILITIES

Data Oversight and Analysis

• Manage the donor database to ensure complete recordkeeping and database hygiene.
• Ensure data integrity and accurate constituent records.
• Research key donor prospects to assist with growing the development program.
• Work in collaboration with the finance team to ensure accounting reconciliation.

Program Tracking and Systems Management

• Prepare regular reports that measure the development department’s progress toward quarterly and annual goals.
• Assist with portfolio creation and maintenance.
• Maintain and track foundation grant documentation and reporting requirements.
• Identify and implement best practices, including updates to department procedures manual
• Serve as point person between national ACLU Development and the affiliate

Administration of Donor Stewardship

• Ensure donor retention through weekly gift processing and acknowledgments.
• Manage all departmental mailings, including stewardship solicitation mailings.
• Execute special projects for the department including producing giving summaries for major donors and monthly gift club members.

Respond to supporter inquiries by mail, email, and phone