Development Officer - Individual Giving

Bgcaz; Phoenix (AZ); On-site; USD 65,000 - 95,000; Full time

Job summary

Boys & Girls Clubs of the Valley in Phoenix, AZ seeks a Development Officer- Individual Giving to cultivate, solicit, retain, upgrade, and steward a portfolio of donors annually. This role bridges annual giving and Major Gifts, building deep donor relationships and guiding potential major gifts.

Expect disciplined portfolio management, proactive donor outreach, and collaborative work with BGCAZ’s Resource Development team.

Qualifications

• Demonstrated success in fundraising, donor relations, sales, business development, or another relationship-centered field.
• Experience cultivating relationships and confidently making financial asks or closing commitments.
• Strong interpersonal skills and the ability to develop authentic relationships with individuals from diverse backgrounds.
• Excellent written and verbal communication skills.
• Highly organized, self-directed, and capable of managing a significant portfolio with multiple priorities.

Responsibilities

• Manages an assigned portfolio of approximately 150-250 individual donors and qualified prospects.
• Develop individualized cultivation, solicitation, upgrade, renewal, and stewardship strategies for portfolio members.
• Maintains consistent, meaningful contact with donors through meetings, calls, visits, events, email, and other engagement opportunities.
• Builds understanding of each donor’s interests, history, motivation, and philanthropic potential.
• Proactively identifies lapsed and under-engaged donors with potential for reactivation or increased investment.
• Maintains an active moves-management strategy for every qualified donor in the portfolio.
• Personally solicits annual, leadership-level, and special philanthropic investments.
• Works toward an annual portfolio revenue expectation of approximately $750,000 when fully ramped.
• Increases donor retention and value through renewal and upgrade strategies.
• Evaluates donors and prospects using giving history, engagement, interests, capacity, and relationship strength.
• Qualifies new prospects for inclusion in the portfolio.
• Identifies donors with potential to become major-gift investors and transitions them to Major Gifts Team.
• Maintains revenue projections and next-step strategies for donors.
• Develops a healthy pipeline of future donors beyond annual renewals.
• Collaborates with leadership on strategy to acquire and convert new donors.
• Ensures donors understand impact of philanthropy and feel connected to BGCAZ’s mission.
• Coordinates with donor stewardship to create meaningful experiences, recognition, and impact reporting.
• Personalizes stewardship based on donor interests and motivations.
• Serves as an ambassador for BGCAZ and its programs, priorities, outcomes, and funding needs.
• Maintains timely donor records and moves in CRM; uses data to forecast revenue.
• Participates in portfolio reviews and scorecard discussions.
• Provides updates on revenue, donor movement, solicitations, retention, upgrades, and pipeline health.

Skills

Fundraising

Donor relations

Sales

Relationship-building

Account management

Education

High school diploma or equivalent

Arizona driver’s license

Non-profit experience (2+ years)

Job description

DIVISION

Resource Development

DIRECT REPORTS

N/A

JOB SUMMARY

The Development Officer- Individual Giving is a relationship-driven fundraiser responsible for cultivating, soliciting, retaining, upgrading, and stewarding a portfolio of individual donors and prospects, annually.

This Development Officer- Individual Giving role serves as an important bridge between broad-based annual giving and Major Gifts. They will build deeper relationships with donors who have demonstrated meaningful commitment to Boys & Girls Clubs of the Valley, increase their connection to the mission, and identify donors with the interest and capacity to move into higher levels of philanthropic investment.

The successful candidate will combine strong relationship-building skills with disciplined portfolio management, consistent donor outreach, effective solicitation, and excellent use of data. This position is expected to personally own donor relationships and revenue outcomes while working collaboratively across BGCAZ's Resource Development team

JOB RESPONSBILITIES

• Manages an assigned portfolio of approximately 150-250 individual donors and qualified prospects.
• Develop individualized cultivation, solicitation, upgrade, renewal, and stewardship strategies for portfolio members.
• Maintains consistent, meaningful contact with donors through personal meetings, telephone conversations, Club visits, events, email, and other appropriate engagement opportunities.
• Builds genuine understanding of each donor’s interests, history, motivation, connection to BGCAZ, and philanthropic potential.
• Proactively identifies lapsed and under-engaged donors with strong potential for reactivation or increased investment.
• Maintains an active moves-management strategy for every qualified donor in the portfolio.
• Personally solicits annual, leadership-level, and special philanthropic investments from assigned donors.
• Works toward an annual portfolio revenue expectation of approximately $750,000 when fully ramped, with first-year expectations adjusted appropriately for onboarding and portfolio development.
• Increases both donor retention and donor value through intentional renewal and upgrade strategies.
• Evaluates donors and prospects using giving history, engagement, philanthropic interests, capacity indicators, and relationship strength.
• Qualifies new prospects for inclusion in the managed portfolio.
• Identify donors with the potential to become $10,000+, $25,000+, and ultimately major-gift investors, ensuring quality transition to the Major Gifts Team.
• Maintains accurate revenue projections and next-step strategies for assigned donors.
• Develops a healthy pipeline of future new donors rather than relying solely on annual renewal activity.
• Partners with Resource Development leadership on strategies to acquire, qualify, and convert new individual donors into sustained BGCAZ supporters.
• Ensures donors understand the impact of their philanthropy and feel meaningfully connected to BGCAZ’s mission.
• Coordinates with BGCAZ's donor stewardship and engagement functions to create appropriate experiences, recognition, impact reporting, Club visits, and mission connections.
• Personalizes stewardship based on the interests and motivations of individual donors rather than relying exclusively on standardized communications.
• Serves as a knowledgeable ambassador for Boys & Girls Clubs of the Valley and its programs, priorities, outcomes, and funding needs.
• Maintains timely and accurate donor records, contact reports, actions, opportunities, proposals, notes, and next steps in Raiser’s Edge NXT.
• Uses CRM data to manage portfolio activity, identify opportunities, monitor donor movement, and forecast revenue.
• Participates in regular portfolio reviews and Resource Development scorecard conversations.
• Provides accurate updates regarding projected revenue, donor movement, solicitations, retention, upgrades, and pipeline health.
• Follow BGCAZ gift-processing, acknowledgment, donor privacy, and data-integrity practices.

EDUCATION and/or EXPERIENCE, LICENSURE and CERTIFICATION

• High school diploma or equivalent.
• Must have and maintain a valid Arizona driver’s license.
• Minimum of 2 years working in the non-profit sector

KNOWLEDGE, ABILITY and SKILLS

• Demonstrated success in fundraising, donor relations, sales, business development, account management, or another relationship-centered field.
• Experience cultivating relationships and confidently making financial asks or closing commitments.
• Strong interpersonal skills and the ability to develop authentic relationships with individuals from a wide variety of backgrounds.
• Excellent written and verbal communication skills.
• Highly organized, self-directed, and capable of managing a significant portfolio with multiple simultaneous priorities.

WORKING CONDITIONS and DRIVING

• Travel between Boys & Girls Clubs of the Valley Branches, schools and community sites is required.
• Work is performed in multiple Branches.
• Evening or weekend hours required on an as needed basis.

EXPECTATION of EXCELLENCE

Boys & Girls Clubs of the Valley supports a culture of excellence in all we do and all employees are expected to reflect these values in their daily responsibilities. To be sure we meet our obligations for high performance in all areas, we organize our goals and efforts under these five Pillars of Excellence:

SERVICE

Every decision and action is driven to serve our youth and teens.

TEAMWORK

We thrive on collaboration and believe we can achieve greatness together.

ACCOUNTABILITY

We lead with integrity and own our actions, decisions and commitments.

INNOVATION

We are creative problem solvers always looking to learn and improve.

HEALTHY LIVING

We strive for energizing integration of work and home and support a healthy lifestyle to model for our Club Kids