Development and Intake Supervisor

Integrated Services for Behavioral Health; Jackson (OH); On-site; USD 52,609 - 63,282; Full time

Benefits offered by this job

Medical

Dental

Vision

Short-term Disability

Long-term Disability

401(k) with Employer Match

Employee Assistance Program (EAP)

Job summary

Integrated Services for Behavioral Health is seeking a Development and Intake Supervisor in Southeastern, OH. This role involves supervising Referral Specialists and ensuring compliance with care coordination processes. Candidates should have a background in behavioral health, effective communication skills, and organizational capabilities.

The position offers a salary range from $52,609.67 to $63,282.33 based on experience and education. Benefits include medical, dental, vision, and a 401(k) plan.

Qualifications

• Three years of experience in behavioral health services or administrative support.
• Supervisory experience is preferred.
• Experience with multi-system youth or individuals with autism and/or developmental disabilities.

Responsibilities

• Supervise Referral Specialists and OhioRISE Development Coordinator.
• Oversee intake and referral processes.
• Analyze management reports and identify operational needs.
• Ensure compliance with HIPAA and other regulations.
• Travel within designated service areas.

Skills

Communication skills

Organizational skills

Knowledge of community health systems

Advanced skills in Microsoft Office

Ability to manage deadlines

Education

High school degree or GED equivalent

Bachelor’s degree in healthcare or related field

Tools

Electronic Health Record systems

Microsoft Office Suite

Job description

Development and Intake Supervisor

Southeastern, OH

Integrated Services for Behavioral Health (ISBH) is a community‑minded, forward‑thinking behavioral health organization helping people along the road to health and well‑being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeast and Central Ohio with a comprehensive array of behavioral health and other services, working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual.

Salary: $52,609.67 - $63,282.33 annually, based on experience, education and licensure.

Essential Functions

• Supervise and coordinate the activities of Referral Specialists and OhioRISE Development Coordinator through team meetings, regular communication, coaching, and supervision.
• Oversee the OhioRISE care coordination intake and referral process to ensure timely and accurate linkage to care coordination in accordance with program requirements and established timelines.
• Analyze management reports, workforce metrics, and electronic case records to identify trends, opportunities for improvement, and operational needs in order to optimize workflow procedures.
• Monitor the tracking and documentation of OhioRISE‑specific onboarding activities to ensure team members have a welcoming, organized, and consistent onboarding experience.
• Maintain oversight of all OhioRISE training documentation and reporting requirements necessary for audits, compliance reviews, and program oversight.
• Ensure support planning and coordination of professional development activities, including scheduling speakers, organizing materials, tracking attendance, and coordinating logistics.
• Maintain compliance with HIPAA, mandated reporting requirements, and professional ethical guidelines.
• Travel within designated service areas.
• Perform all other duties as assigned.

Education / Licensure

• High school degree or GED equivalent is required.
• Bachelor’s degree in healthcare, behavioral health, or related field is preferred.

Experience

• Three years of experience providing coordinated supportive services/care coordination services or administrative support in a behavioral health setting is required.
• Previous supervisory experience is preferred.
• Experience working in the behavioral health field required, preferably with multi‑system youth, or individuals with autism and/or developmental disabilities.
• Experience working within Electronic Health Record systems is required.

Knowledge, Skills & Abilities

• Knowledge of community health & human service systems is preferred.
• Knowledge of high‑fidelity wraparound services preferred (training provided post‑hire).
• Advanced communication skills, both oral and written, are required.
• Advanced knowledge in Microsoft Office Suite, including advanced skills in Microsoft Word, Excel, and PowerPoint, with the ability to create reports, analyze data, and develop presentations.
• Ability to maintain confidential information is required.
• Advanced organizational skills are required.
• Valid driver's license and the ability to operate a motor vehicle is required.
• Appropriate level of auto insurance coverage is required.
• Ability to operate, receive, and conduct on‑camera video calls and/or meetings in an automated office environment is required.
• Ability to manage deadlines within a fast‑paced, high‑volume environment is required.
• Ability to effectively operate in an Internet‑based, electronic health record (EHR) and other data environments.
• Ability to maintain high‑speed internet connection is required; minimum 100 Mbps for high‑speed internet connection is required.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer are required.
• Must be able to lift up to 15 pounds at times.

Benefits

• Medical
• Dental
• Vision
• Short‑term Disability
• Long‑term Disability
• 401(k) with Employer Match
• Employee Assistance Program (EAP)

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not to be construed as an exhaustive list of duties performed by the individuals in this role, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.