Developer Support Operations - Apple Services Engineering

Apple, Inc.; Seattle (WA); On-site; USD 138,000 - 251,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Employee stock programs

Job summary

Apple, Inc. is seeking a Developer Support Operations role within the Apple Services Engineering organization in Seattle.

You will work across engineering teams to establish scalable support processes for developer-facing features, attend design reviews, and advocate for the developer experience. You will leverage data and AI tools to surface trends, reduce manual work, and drive continuous improvement across AppleCare, business management, and product teams.

Qualifications

• 4+ years in customer or engineering support roles with ability to manage multiple projects
• Strong data analysis skills to surface trends and inform decisions
• Experience using AI tools to streamline workflows
• Excellent written and verbal communication across all levels

Responsibilities

• Help scale developer support operations across Apple Services Engineering
• Collaborate with AppleCare, engineering, marketing, and other teams
• Attend design reviews and advocate for the developer experience
• Use data and metrics to identify gaps and drive continuous improvements

Skills

Customer support

Program management

Data analysis

AI tooling

Communication

Autonomy

Education

Bachelor's degree or equivalent experience

Tools

Ticketing systems

Job description

Developer Support Operations - Apple Services Engineering

Seattle, Washington, United States Software and Services

The people here at Apple don't just create products — they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.Apple's Services — App Store, Games, iCloud, Apple Music, TV+, and many more — are the most exciting and dynamic in the world. Our teams work together to craft products and experiences that impact people's lives in ways they could not have imagined.We're looking for someone with a passion for apps, customer experience, and the quality of content and service synonymous with Apple. The right candidate for this role understands what differentiates Apple and a great developer experience — and brings the operational rigor and creative problem-solving to scale it. If you are interested in enabling Apple's services to operate successfully around the world, this role may be for you!

Description

This team manages developer support and operations inside the Apple Services Engineering (ASE) organization, collaborating extensively with a wide range of cross-functional teams including AppleCare, business management, engineering, marketing, project management, and developer relations. Areas of focus include App Store Connect, TestFlight, Games app, and the App Store.As part of this role you'll work across engineering teams to establish support processes at scale with organizations like AppleCare for new developer-facing features, requirements, and regulations. You'll attend engineering design reviews and project meetings for new features, advocating for the developer experience throughout the process. You'll also use data and operational metrics to surface trends, identify gaps, and drive continuous improvement; leveraging AI tools and automation to streamline workflows, reduce manual overhead, and scale support operations more efficiently.In our programs, there is never a playbook. You must be comfortable operating in new and unfamiliar areas, quickly building competence to bring insights into your work, and making decisions. You should be motivated to build strong relationships, influence, and credibility across an organization. We're looking for someone who will bring a passion for the developer experience, identifying opportunities, and prioritizing concerns and issues affecting developers.

Minimum Qualifications

• 4+ years of industry experience in a customer and/or engineering support role such as Engineering Program Management, Operations, or similar
• Demonstrated ability to independently manage multiple projects or programs simultaneously, driving them from scoping through execution
• Effective at issue and trend detection with demonstrated creative approaches in identifying solutions
• Comfortable working with data to inform decisions, identify patterns, and communicate findings
• Practical experience using AI tools (e.g., LLMs, automation platforms) to improve personal or team workflows and efficiency
• Outstanding communication and presentation abilities, written and verbal, to all levels of an organization
• Highly autonomous: self-directed, motivated, and able to operate independently in ambiguous environments
• A bachelor's degree or equivalent professional experience is preferred.

Preferred Qualifications

• Experience designing or scaling support processes and operations for large-scale products or systems
• Demonstrated excellence in building strong relationships and influence across a matrixed organization
• Hands-on experience building or optimizing automated workflows, tooling, or operational pipelines using AI or scripting
• Experience with digital content distribution or development experience on Apple platforms
• Experience working on Trust & Safety or legal and regulatory compliance initiatives
• Familiarity with support tooling, ticketing systems, or operational dashboards

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $137,500 and $250,700, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple’s workplace
Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.