Detection & Investigation Associate: Enterprise Fraud

PNC; Louisville (KY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

In-office environment

Collaborative team culture

Job summary

PNC seeks a Detection & Investigation Associate to join our Enterprise Fraud Detection team in Louisville, KY, with additional locations in Pittsburgh, Strongsville, and Birmingham. The role involves investigating suspicious bank activity, reviewing accounts for ID theft or account takeover, and supporting fraud risk mitigation efforts in an in-office setting.

The successful candidate will review suspicious transactions, work with internal and external stakeholders, and help develop and

Qualifications

• Experience in fraud detection or related field.
• Ability to review accounts for potential ID theft, account take over, or first-party fraud.
• Strong analytical skills to identify patterns and trends in fraud cases.

Responsibilities

• Sign in on time, ready to work.
• Review accounts for potential ID Theft, Account Take over or First Party Fraud.
• Review accounts with suspicious ACH transactions that may be fraud.
• Make decisions based on analysis, trends and patterns.
• Fraud loss mitigation and escalation when needed.
• Collaborate with service partners on cases, reviews and rules.
• Participate in meetings and coaching with leadership and team members.
• Identify patterns and trends in fraud logic and rules.
• Assist with build out of new processes and act as Subject Matter Expert.

Skills

Analytical Thinking

Customer Solutions

Decision Making

Operational Risks

Problem Resolution

Researching

Risk Mitigation Strategies

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Detection & Investigation Associate within PNC's ENTERPRISE FRAUD DETECTION organization, you will be based in Louisville, KY, Pittsburgh, PA, Strongsville, OH, Birmingham, AL.

Monday 7:00 am - 4:00 pm EST

In office.

Team Responsibilities

This team has multiple responsibilities related to Retail Application Fraud Detection, Retail Suspicious Account Activity Detection, Retail Incoming ACH Review, and Research.

• Retail Application Fraud Detection - utilizing device information (for mobile) and previously identified attributes to identify suspicious account opening attempts for further fraud review.
• Retail Suspicious Account Activity Detection - reviewing suspicious post account opening activity for, new and established accounts, as well as other suspicious online login activity.
• Retail Incoming ACH Review- reviewing suspicious ACH transactions for possible fraud.
• Research & Support
• Support on previous detected fraudulent account openings or activity through link analysis.
• Support for emerging fraud trend review and fraud ring activity
• Intelligence leads from external agencies to identify potentially fraudulent activity or account holders and to assist with data that may assist law enforcement on identifying criminal activity.

Analyst Responsibilities

• Sign in on time, ready to work
• Review accounts for potential ID Theft, Account Take over or potential First Party Fraud
• Review accounts with suspicious ACH transactions that may be a result of fraud coming from illicit activity
• Make decisions based on analysis, trends and patterns
• Fraud loss mitigation
• Work as an individual making fraud related decisions with minimal help needed from management in the decision making process
• Must have ability to work with other service partners in relation to fraud cases, reviews, reports, and rules
• Be a team partner in completing all work functions assigned to the team
• Actively participate in meetings, coaching, and conversations with leadership, other team members and service partners
• Ability to see patterns and trends in relation to logic and rules of potential fraud.
• Take on stretch assignments
• Assist with build out of new processes
• Act as Subject Matter Expert

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Responsible for investigation and/or mitigation of suspicious bank activity, control and prevention of losses related to fraud, AML and /or organizational risk.

Based on root cause, assists in the development and implementation of internal controls to identify suspicious and/or prevent illegal activities and to recover any incurred losses, which may be significant. Identifies gaps and control enhancements that at times have a large monetary impact on the organization.

Independently works with internal and external stakeholders (local, state and federal authorities, agencies and other financial institutions) on matters relating to fraudulent/illegal activities where appropriate.

Performs the investigation of identified activity. Makes determination as to whether the activity is reportable or requires additional escalation, based on standard criteria and/or independent judgment. Completes the required documentation.

Prepares and maintains appropriate documentation of investigation performed.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Analytical Thinking, Customer Solutions, Decision Making, Operational Risks, Problem Resolution, Researching, Risk Mitigation Strategies

Competencies

Anti-money Laundering/Sanctions Policies an