Detection & Investigation Analyst Lead - Retail Bank Operations

PNC Financial Services Group, Inc.; Michigan; Hybrid; USD 41,000 - 83,000; Full time

Benefits offered by this job

Health coverage

Life insurance

Disability protection

401(k) with match

Pension and stock plans

Job summary

PNC Financial Services Group, Inc. is seeking a detail-oriented analyst to review and investigate customer cases and detect potential fraud and AML risks. You will minimize losses, identify suspicious activity, and coordinate with internal and external stakeholders to enhance controls.

The role requires accuracy, teamwork, and the ability to work in a high-volume environment. The position supports cash, check processing, and customer service operations, with potential remote work in select

Qualifications

• Knowledge, skills, and abilities for this role are listed in the qualifications and competencies.
• Experience with fraud detection, AML controls, and customer risk assessment.
• Strong written and verbal communication, and ability to work with partners.

Responsibilities

• Reviews and investigates customer cases, reports and work for potential and actual loss.
• Minimizes fraud, Anti-Money Laundering and/or organizational risk.
• Performs early detection of suspicious activity and coordinates with stakeholders.
• Participates in risk mitigation activities and documents analyses.

Skills

Analytical Thinking

Customer Solutions

Decision Making

Operational Risks

Problem Resolution

Researching

Risk Mitigation Strategies

Education

Bachelors

Tools

MS Office

Edge

FirstTrack

First Disputes

Service Browser

Bluezone

Visa Resolve Online

Job description

Position Overview

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success.

Schedule

Monday - Friday 8:00am - 5:00pm EST

• Working knowledge in Credit Card Fraud Dispute processes


• Demonstrates the ability to develop expertise in processes and activities within scope.


• Able to execute transactions/processes following standard procedures.


• Processes and/or reconciles transactions of varying risk and financial value in accordance with established policies and procedures.


• Ability to review transactions and related documents and verify work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.


• May participate in risk mitigation activities.


• Highly accurate and detail oriented.


• Communicates effectively and professionally within our team, with our internal and external service partners as well as with our customers.


• Organized and able to perform very well in a high volume, production environment.


• Working knowledge of systems and processes including MS Office (Teams, Outlook, Word, Excel, and Access) and customer maintenance platforms (Edge, First Track, First Disputes, Service Browser, Bluezone, and Visa Resolve Online)


• Ability to work independently as well as in a team environment.


• Consistently proactive and focused on providing value-added service

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Reviews and investigates customer cases, reports and work for potential and actual loss. Minimizes fraud, Anti-Money Laundering and/or organizational risk. Performs early detection of suspicious activity. Controls and prevents losses. May lead the work of and/or train detection and investigation staff. Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Recommends disposition. Identifies gaps and control enhancements. Uses defined research procedures to identify and resolve issues. Identifies trends and escalates as appropriate. Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss. Shares best practices among the team and/or service partners. Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

• Preferred Skills Analytical Thinking, Customer Solutions, Decision Making, Operational Risks, Problem Resolution, Researching, Risk Mitigation Strategies


• Competencies Anti-money Laundering/Sanctions Policies and Procedures, Business Ethics, Business Process Improvement, Decision Making and Critical Thinking, Effective Communications, Fraud Detection and Prevention, Information Capture, Operational Risk, Problem Solving, Standard Operating Procedures


• Work Experience Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.


• Education Bachelors


• Certifications No Required Certification(s)


• Licenses No Required License(s)


• Language Assessments No Required or Preferred Language Assessments

Pay Transparency Base Salary: $41,250.00 – $82,500.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

Application Window Generally, this opening is expected to be posted for two business days from 09/22/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future.

• medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options


• employee and spouse/child life insurance


• short and long-term disability protection


• 401(k) with PNC match, pension and stock purchase plans


• dependent care reimbursement account


• back-up child/elder care


• adoption, surrogacy, and doula reimbursement


• educational assistance, including select programs fully paid


• a robust wellness program with financial incentives

In addition, PNC generally provides the following paid time off, depending on your eligibility.

• maternity and/or parental leave


• up to 11 paid holidays each year


• 9 occasional absence days each year, unless otherwise required by law


• between 15 to 25 vacation days each year, depending on career level


• years of service

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say \"Workday\" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve.