Detection & Investigation Analyst Lead

PNC Financial Services Group, Inc.; Louisville (KY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

401(k) with PNC match

Pension and stock purchase plans

Paid time off and holidays

Job summary

PNC Financial Services Group, Inc. is seeking a Detect & Investigation Analyst Lead in Louisville, KY. The role focuses on reviewing check fraud claims for customers, other banks, and the US Treasury, with responsibilities spanning case documentation, transaction review, and risk mitigation.

Interaction with customers, internal partners, legal, and law enforcement may be required. The position emphasizes strong organizational skills, attention to detail, communication with various stakeholders,

Qualifications

• University/college degree with <1 year professional experience or completion of a formal development program.
• Strong analytical thinking and risk awareness in fraud prevention.
• Knowledge of UCC Codes and Reg CC related to check fraud.

Responsibilities

• Reviews and investigates customer cases, reports and work for potential and actual loss.
• Minimizes fraud, Anti-Money Laundering and/or organizational risk.
• Performs early detection of suspicious activity.
• Controls and prevents losses.
• May lead the work of and/or train detection and investigation staff.
• Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities.

Skills

Analytical Thinking

Bank Fraud

Customer Solutions

Decision Making

Fraud Auditing

Fraud Detection

Operational Risks

Problem Resolution

Researching

Risk Mitigation Strategies

Education

Bachelors

Tools

COR/CIF mainframe

Service Browser

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Detect & Investigation Analyst Lead within PNC's Technology organization, you will be based in Louisville, KY. This role is for an analyst who reviews/processes incoming and outgoing check fraud claims on behalf of PNC customers, other financial institutions and the US Treasury pertaining to Endorsement and Altered check issues. The analyst is responsible for validating check fraud incidents by gathering, maintaining, and storing related case documentation, reviewing customer transactions to prevent and mitigate risks of fraudulent activity in addition to obtaining claim resolution. This may require direct contact with customers, internal bank service partners, legal, as well as interaction with external associates such as other banks and law enforcement agencies.

Additional Duties

• Good organizational skills/experience needed to manage & prioritize a large, varied case load effectively and efficiently.
• Having high attention to details.
• Strong interpersonal and communication skills including the ability to interact with clients, upper management, and law enforcement.
• Ability to work independently with minimum supervision.
• Working knowledge of the UCC Codes and Reg CC statutes related to check fraud.
• Ability to multi-task and cross train on multiple functions on a small team.
• Knowledge and use of PNC’s mainframe (COR/CIF) and/or Service Browser strongly encouraged.
• Basic Excel skills and knowledge suggested.
• Ingenuity and persistence to obtain case information not readily available with an eye for detail.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Reviews and investigates customer cases, reports and work for potential and actual loss.
• Minimizes fraud, Anti-Money Laundering and/or organizational risk.
• Performs early detection of suspicious activity.
• Controls and prevents losses.
• May lead the work of and/or train detection and investigation staff.
• Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities.
• Recommends disposition.
• Identifies gaps and control enhancements.
• Uses defined research procedures to identify and resolve issues.
• Identifies trends and escalates as appropriate.
• Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss.
• Shares best practices among the team and/or service partners.
• Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Analytical Thinking
• Bank Fraud
• Customer Solutions
• Decision Making
• Fraud Auditing
• Fraud Detection
• Operational Risks
• Problem Resolution
• Researching
• Risk Mitigation Strategies

Competencies

• Anti-money Laundering/Sanctions Policies and Procedures
• Business Ethics
• Business Process Improvement
• Decision Making and Critical Thinking
• Effective Communications
• Fraud Detection and Prevention
• Information Capture
• Operational Risk
• Problem Solving
• Standard Operating Procedures

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives

• Paid time off: maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• years of service

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say “Workday” for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve.

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