Detailer I

VT Industries, Inc.; Two Rivers (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

VT Industries, Inc. is seeking a Detailer to verify online orders, enter email orders into VTOnline, and ensure accuracy across documentation and labeling. The role supports production by confirming data integrity and coordinating with purchasing, manufacturing, and engineering teams.

Responsibilities include processing orders, reading blueprints, and resolving issues to meet delivery timelines. A productive candidate will work independently, manage multiple tasks, and communicate effectively

Qualifications

• Must be able to read blueprints and CAD drawings
• Strong data entry and record-keeping skills
• Excellent communication and time-management abilities

Responsibilities

• Verify online orders for accuracy and enter email orders into system
• Process orders and allocate materials to ensure on-time delivery
• Read basic hardware templates to determine machining and labeling requirements
• Identify order issues and provide solutions or corrections
• Verify data integrity before releasing orders to production
• Build and maintain relationships with customers and internal teams
• Coordinate with purchasing, manufacturing, and engineering to relay order info
• Assist with resolving customer complaints and special requests
• Travel between facilities as needed to perform duties

Skills

Order processing

Customer service

Independent worker

Attention to detail

Job description

VT Industries, Inc., is North America’s leading manufacturer of architectural wood doors for commercial and residential applications, the largest post-form laminate countertop manufacturer in the United States, as well as a leading source for butcher block countertops and other architectural wood products. VT is a family-owned company that offers a dynamic work environment and continues to invest in state-of-the- art manufacturing equipment and processes, as well as growth and development opportunities for its team members. The company’s three divisions serve customers from fifteen manufacturing facilities strategically located throughout the U.S. and Canada.

Position Description

Overall Responsibilities

The Detailer verifies the accuracy of online orders and manually enters orders received via email into VTOnline. This position checks record entries for accuracy and authorizes the ordering of materials. The Detailer requires an understanding of the VT product offering, construction, labeling, and hardware restrictions. Specific responsibilities include, but are not limited to, the following:

Essential Job Functions

• Complete orders efficiently, accurately, and on time to meet scheduled delivery requirements
• Process orders and allocate materials
• Read basic hardware templates to determine machining requirements and fire label requirements
• Identify issues with orders and provide solutions or corrections
• Verify data integrity before order is released to production
• Develop and maintain constructive and cooperative working relationships with others
• Communicate with customers to resolve conflicts between customer requests and state and federal building codes and regulations
• Review blueprints / drawings, CAD designs and elevations; discuss manufacturing capabilities with engineering, architects, contractors, and customers
• Process order revisions and suggest alternative products when appropriate
• Cross train to increase technical knowledge base and to assist with the entry of technical specifications on orders across multiple product lines
• Relay order information to purchasing, manufacturing, sales, and production control
• Build and maintain customer relationships
• Assist the Claims Department in resolving customer complaints and special requests
• Other duties as assigned

Position Requirements

Qualifications

• Ability to add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals
• Eager and willing to gain knowledge of door products and processes
• Able to work independently
• Knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, and other office procedures and terminology
• Knowledge of principles and processes for providing customer service
• Excellent verbal and written communication skills
• Time management skills to meet or exceed department productivity goals
• Multi-tasker with strong organizational and word processing skills
• Reliable
• Ability to work in a fast-paced environment

Physical Requirements

Tolerance for sitting long periods of time. Possess finger dexterity to write, type, and use a calculator. Maintain adequate vision to view small print and computer terminal. Ability to speak and hear, walk throughout facilities with occasional light lifting (25 pounds), stooping, kneeling, crouching, and reaching with hands and arms required. Ability to travel between multiple facilities as required to perform core job duties.

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All team members are expected to follow the Code of Conduct to the highest standards as well as to adhere to the Attendance Policy of VT Industries.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.