Destination Engagement Associate PT

City of Waco, TX; Waco (TX); On-site; USD 19,000 - 28,000; Part time

Job summary

The City of Waco seeks a part-time Destination Engagement Associate to join our Welcome Center team. You will assist tourists, answer questions, sell gifts, and support Mobile Welcome Center activations, up to 20 hours per week.

Under supervision, you’ll provide information about Waco's attractions, process sales, handle cash, and help maintain welcoming displays, contributing to the city’s tourism mission.

Qualifications

• 1 year customer service experience, preferably in tourism, hospitality, or retail.
• Valid Texas Driver's License required.
• H.S. Diploma or GED equivalent required.

Responsibilities

• Provide exceptional customer service to Welcome Center visitors and DMO clients.
• Sell merchandise from the Welcome Center gift shop.
• Process cash/credit transactions, operate the register, and prepare daily deposits.
• Assist with Mobile Welcome Center operations at off-site events and activations.
• Fulfill online retail order requests with timely responses.
• Promote Waco’s tourism assets by sharing brochures and local highlights.
• Support Welcome Center operations, restock merchandise, and keep displays neat.
• Adapt to a flexible schedule, including weekends and occasional evenings.
• Drive Mobile Welcome Center to off-site locations and assist events and activations.

Skills

Customer service

Valid Texas Driver's License

Education

High School Diploma or GED

Job description

Summary

Minimum Starting Salary is $17.0000 hourly, depending on qualifications.

City of Waco Seeks

The City of Waco is seeking a Destination Engagement Associate-PT to join our team. The ideal candidate will have a passion for customer service and Waco. You will contribute to the mission of promoting Waco as a premier tourism destination by performing customer service and operation function at the Waco Welcome Center.

Job Summary

Under basic supervision, the Part-Time Destination Engagement Associate performs customer service and operational functions at the Waco Welcome Center, assisting tourists, visitors, and Destination Marketing Organization (DMO) clients on a part-time basis (up to 20 hours per week). Provides information about Waco's attractions, sells merchandise from the gift shop, and supports Mobile Welcome Center activations to enhance visitor experiences. Works under the direction of the Destination Engagement Supervisor, contributing to the DMO's mission of promoting Waco as a premier tourism destination. Embodies the City of Waco's commitment to service, inclusivity, and excellence.

Qualifications

Required:

• Valid Texas Driver's License
• H.S. Diploma or GED equivalent
• 1 year customer service experience, preferably in a tourism, hospitality, or retail environment

Preferred

• Retail experience in a visitor center or tourism-related setting
• Certified Tourism Ambassador (CTA)

Essential Functions

• Provides exceptional customer service to Welcome Center visitors and DMO clients, offering accurate information about Waco’s attractions, events, and hospitality offerings to enhance visitor experiences.
• Sells merchandise from the Welcome Center gift shop, promoting locally-made or Texas-made products and ensuring a positive retail experience.
• Processes cash and credit transactions, operates the cash register, and prepares daily deposits in accordance with City of Waco cash handling procedures, maintaining accurate financial records.
• Operates and assists with Mobile Welcome Center operations during off-site events and activations, providing information, selling merchandise, and engaging with visitors and residents.
• Fulfills online retail order requests, ensuring timely and accurate responses to customer inquiries.
• Promotes Waco’s tourism assets by sharing destination highlights and brochures with visitors, aligning with DMO promotional efforts.
• Supports Welcome Center operations, including restocking merchandise, maintaining clean and welcoming displays, and assisting with basic setup for in-house events or activities.
• Participates in basic destination knowledge training provided by the DMO to stay informed about Waco’s tourism offerings and deliver accurate information to visitors.
• Collaborates with Welcome Center staff to ensure seamless operations and visitor satisfaction during assigned shifts.
• Maintains confidentiality of work-related issues, client information, and City of Waco data, adhering to all policies and standards.
• Adapts to a flexible schedule, including regular weekend shifts and occasional evenings, to support Welcome Center and Mobile Welcome Center operations.
• Performs other related duties as assigned to support the DMO’s mission and the City of Waco.
• Drives Mobile Welcome Center to off-site locations and assists with events and activations, setting up displays, providing information, selling merchandise, and engaging with visitors and residents.