Desktop Technician III

Cayuse Holdings; New Mexico; On-site; USD 38,572 - 41,328; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Disability Insurance

Life Insurance

401(k) with matching

Paid Time Off

Job summary

Cayuse Holdings is seeking a Desktop Technician III to deliver on-site Tier II IT support across regional offices, schools, and field sites. You will install, configure, and troubleshoot desktops, laptops, printers, and software, including GIS and AutoCAD, while documenting incidents in the ticketing system.

The role requires 3+ years of related experience, an associate degree or equivalent, and the ability to travel to client sites. A background check and security clearances may be required.

Qualifications

• Associate degree or combination of education and experience.
• 3+ years of related IT support experience (desktop, laptops, mobile devices, printers, LANs, servers).
• Ability to support Windows OS and standard office software (Office, Google Mail).
• Familiarity with GIS and AutoCAD and client-specific software a plus.
• Able to work with minimal guidance and in a team.
• Must obtain favorable adjudicated NACI and pass background checks.

Responsibilities

• Provide on-site Tier II IT support for regional offices, schools, and facilities.
• Install, configure, and troubleshoot hardware and software including desktops, laptops, mobile devices, printers, and peripherals.
• Diagnose and resolve complex operational issues with minimal guidance.
• Document incidents, resolutions, and actions in the ticketing system.
• Travel to client sites to maintain service continuity.

Skills

On-site communication

Problem solving

Independent worker

Team collaboration

Customer service

Education

Associate degree or equivalent

Tools

GIS

AutoCAD

Microsoft Office

Job description

Overview

The Work:

The Desktop Technician III is responsible for providing IT support, troubleshooting, and system maintenance. This role demands a high level of technical knowledge, excellent problem-solving skills, and the ability to work independently or collaboratively on complex issues. The Desktop Technician III provides Tier II support, ensures compliance with organizational IT standards, and contributes to process improvement initiatives to enhance user satisfaction and operational efficiency.

This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

Key Responsibilities:

• Provide independent, on-site Tier II IT support to the client’s users across regional offices, agencies, schools, and law enforcement facilities.
• Install, configure, and troubleshoot hardware (desktops, laptops, mobile devices, printers, peripherals) and software (Microsoft Windows OS, Microsoft Office, Google Mail, specialized applications such as GIS and AutoCAD).
• Diagnose and resolve complex operational issues with minimal guidance.
• Perform printer setup.
• Network connectivity support and VoIP equipment maintenance.
• Imaging and deploying devices.
• Provide basic end-user training and guidance.
• Document all incidents, resolutions, and actions in the ticketing system.
• Assist Field Support Managers and escalate to higher tiers when required.
• Ensure compliance with security protocols.
• Travel to other client sites outside the primary duty station to maintain service continuity in urban and remote rural/tribal areas.
• Other duties as assigned.

Qualifications

Qualifications – Here’s What You Need:

• Associate Degree or combination of education and experience, or tradeoff between all of them.
• A minimum of 3 years of related technical experience in supporting desktop computers, laptop computers, mobile devices, printers, scanners, local area networks, servers and network switches. Support would include (but not limited to): installing and troubleshooting both hardware and software. Ability to support Microsoft operating systems.
• Working knowledge of general office software such as Microsoft Office and Google Mail.
• The ability to support specialized software such as GIS and AutoCAD and software unique to the client (or similar software or general business application support is acceptable).
• Familiarity with standalone and network computers, local area networks, and wide area networks, with the ability to work with minimal guidance.
• Must obtain and maintain a favorable adjudicated NACI (National Agency Check with Inquiries).
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Strong interpersonal skills with the ability to communicate in a professional and articulate manner to individuals from diverse backgrounds.
• Excellent verbal and written communication skills.
• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Strong customer service and de-escalation skills.
• Ability to handle sensitive and confidential information appropriately.
• Must be extremely detail-oriented and well organized.
• Ability to research and learn new software as the situation dictates.

Our Commitment to you / overview of benefits:

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Project Manager

Working Conditions:

• Professional office environment, with the ability to work onsite.
• Must be physically and mentally able to perform duties over extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at a computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

Pay Range

USD $27.88 - USD $30.67 /Hr.