Desktop Systems Engineer

DRW Holdings, LLC.; New York (NY); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401k with match

Life & AD&D

Disability insurance

Health savings account

Flexible spending accounts

Job summary

DRW Holdings, LLC. is seeking a Desktop Systems Engineer to be the frontline of support across offices and remote users. You will build, deploy, and upgrade desktops, laptops, virtual machines, and mobile devices while troubleshooting complex hardware and software issues.

The role emphasizes security, provisioning, and cross-team collaboration. The successful candidate will have strong imaging experience, AD/MFA administration, and proficiency with Office 365, and Apple Business Manager.

Qualifications

• ,Experience providing advanced desktop support for Windows, macOS, Linux across offices and remote users.
• -Imaging, configuring Windows 11 for optimal performance.
• - Proficiency with Active Directory, MFA, and security groups.
• - Strong in Office Suite (Outlook/Excel) and enterprise device management.
• - Experience with MEMCM/SCCM, virtualization, and desktop services.
• - Able to visit Greenwich CT office monthly for coverage.

Responsibilities

• Provide advanced desktop support for Windows, macOS, and Linux across offices and remote users.
• Build, configure, deploy, maintain, and upgrade desktops, laptops, VMs, and mobile devices.
• Troubleshoot hardware, software, OS, networking, and peripherals promptly.
• Manage user provisioning with AD accounts, email, VPN, MFA, permissions.
• Support conference room tech, AV, Zoom/Teams rooms, collaboration platforms.
• Monitor health, address performance, security, and compliance issues.
• Coordinate with networking, security, storage, cloud teams on projects.
• Test and recommend new hardware, software, and endpoint technologies.
• Maintain documentation for systems, processes, troubleshooting, assets.
• Assist with office moves, hardware refreshes, and deployments.
• Participate in after-hours support and on-call rotations.

Skills

Desktop support

Windows 11

Imaging

Active Directory

MFA

Microsoft Office

AirWatch

MEMCM/SCCM

Virtualization

Communication

Tools

BitLocker

MBAM

Microsoft Exchange

Apple Business Manager

Zoom/Teams equipment

Job description

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

OurDesktop Systems Engineering team is the front line of support for all users across the firm. We work with a wide range of the best technology available and we get to test, configure and deploy it all in an environment that continually challenges us and demands that we learn new things daily. The team is also responsible for driving innovation for technologies that impact users daily. The pace is fast but we also obsess about leaving no stone unturned when there is a problem to be solved. We believe in healthy debate, creative and collaborative problem solving and active knowledge sharing. Strong technical aptitude and a passion for technology are critical for success in the Systems Engineer role but initiative, strong analytics and drive are equally important.

What you’ll be doing:

• Provide advanced desktop support for Windows, macOS, and Linux environments across corporate offices and remote users.
• Build, configure, deploy, maintain, and upgrade desktops, laptops, virtual machines, and mobile devices.
• Troubleshoot hardware, software, operating system, networking, and peripheral issues in a timely manner.
• Manage user provisioning and deprovisioning, including Active Directory accounts, email access, VPN access, MFA, permissions, and security groups.
• Support and maintain conference room technologies, AV systems, Zoom/Teams rooms, and collaboration platforms.
• Monitor desktop infrastructure health and proactively address performance, security, and compliance issues.
• Work closely with networking, security, storage, cloud, and infrastructure teams on cross‑functional projects and escalations.
• Evaluate, test, and recommend new hardware, software, and endpoint technologies.
• Maintain accurate documentation for systems, processes, troubleshooting procedures, and asset inventory.
• Support office moves, desk setups, hardware refreshes, and enterprise technology rollouts.
• Assist with onboarding, offboarding, and transfer processes for employees and contractors.
• Participate in after‑hours support, maintenance windows, and on‑call rotations as required.

What we’re looking for in this role:

• Solid experience with workstations and laptops, including adding display cards and network interface cards (NICs), swapping chasis. Able to lift 50-60 lbs.
• Efficient in desk moves, always maintaining a positive attitude.
• Strong background in imaging, supporting, and configuring Windows 11 for optimal performance.
• Proficient in enterprise drive encryption with BitLocker and MBAM, ensuring security in all tasks.
• Experienced in supporting Microsoft Office Suite (especially Outlook and Excel) and familiar with plugins.
• Knowledgeable in mobile device management through AirWatch.
• Experienced with Microsoft Exchange and Apple Business Manager for cross‑platform support.
• At least 2 years in MEMCM/SCCM administration or similar roles.
• Robust skills in virtualization and desktop services with up-to-date technology knowledge.
• Might have to visit our Greenwich Connecticut office once a month and during holidays or when other team members are off to provide coverage.
• Proficient in using Zoom and conference room equipment to help with meetings to colleagues and visitors
• An enthusiastic self-starter who thrives under pressure, values teamwork, and has excellent communication skills.

Nice to have:

• Previous macOS or Linux support experience
• Previous Windows Server and Active Directory support experience
• Scripting or low level programming experience

The annual base salary range for this position is $130,000 to $160,000 depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long‑term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.

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