Desktop Support Technician, Naperville (Onsite)

Sikich LLC; Naperville (IL); On-site; USD 33,000 - 74,000; Full time

Benefits offered by this job

Flexible Time Off

Health, dental, vision insurance

HSA employer contribution

401(k) with employer contributions

Nine paid holidays annually

Tuition reimbursement

Job summary

Sikich LLC in Naperville, IL is seeking a Desktop Support Technician to image and deploy workstations, troubleshoot hardware, manage asset records, and coordinate shipping/receiving while delivering top-notch customer service. The role requires on-site presence and collaboration with cross-functional teams to ensure secure, efficient IT operations.

Responsibilities include AV support for conference rooms, ticketing and escalation handling, and ongoing process improvements to streamline workflows

Qualifications

• Associates or bachelor's degree in IT or related field preferred, or equivalent work experience
• Previous experience in desktop support or a similar role preferred
• Imaging tools proficiency and hardware troubleshooting knowledge

Responsibilities

• Image, configure, and deploy workstations per company standards
• Install, update, and maintain hardware and software; follow security guidelines
• Coordinate shipping/receiving and asset movements; maintain asset records
• Manage asset tags, serial numbers, and discrepancies in the asset system
• Coordinate with vendors for repairs, returns and warranty claims
• Provide remote and on-site troubleshooting and document resolutions
• Support conference room AV systems and ensure minimal meeting disruptions
• Log and track tickets in Service Desk system; meet SLAs
• Identify opportunities to streamline desktop support and asset workflows

Skills

Technical troubleshooting

Customer service

Communication

Organization

Education

Associates or Bachelors in IT

Tools

Imaging tools

Windows OS

Mac OS

Office 365

Job description

Desktop Support Technician (Naperville, IL Onsite)

What to expect when you join Sikich

Team members at Sikich have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through different perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth - for our clients, for ourselves and for our communities.

The professional services landscape continues to evolve. For Sikich, this means we have an opportunity to further cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our company because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you. Through a dedicated focus on key business priorities and intentionally creating a rewarding employee experience, Sikich has developed into a highly regarded provider of professional services and a sought‑after employer of choice.

Do you want to work with other skilled practitioners and serve clients in a way that makes a difference? Are you seeking a supportive environment backed by a deep and extensive set of skillsets? Are you ready to make an impact and be acknowledged for your contributions? If you answered yes to these questions, we see a mutually beneficial and gratifying relationship on the horizon!

Are you ready to grow with us?

Position Summary

Come join our team in our Naperville office. In this role you will be responsible for imaging, configuring, and deploying workstations, troubleshooting hardware issues, and providing excellent technical support. You will also coordinate shipping and receiving tasks for hardware and ensure that all asset movements are accurately recorded in our asset management platform. A commitment to continuous process improvement and outstanding customer service is essential.

What will you do in this role?

Workstation Setup and Configuration

• Image, configure, and deploy workstations in alignment with company standards
• Install, update, and maintain necessary hardware and software
• Ensure deployments follow security and compliance guidelines

Hardware Management

• Coordinate computer moves, additions, and changes to support various departments
• Perform physical setup, relocation, and retirement of hardware
• Collaborate with cross functional teams to minimize disruption to operations

Shipping and Receiving

• Oversee inbound and outbound shipments of hardware, parts, and peripherals
• Inspect all incoming items and verify delivery against orders and documentation
• Track shipping and receiving activities to maintain a clear chain of custody

Asset Management

• Use the asset management platform to update hardware records and track changes
• Verify serial numbers and asset tags, and resolve any discrepancies
• Maintain accurate, real‑time information about new, in use, and retired hardware

Vendor Coordination for Repairs or Replacements

• Diagnose hardware issues and determine if repairs or replacements are necessary
• Coordinate with vendors for shipping, warranty claims, and returns
• Communicate repair timelines and status updates to relevant stakeholders

Technical Troubleshooting

• Provide remote and on‑site assistance for hardware related issues
• Use diagnostic tools and best practices to efficiently resolve problems
• Clearly document and communicate resolutions to end users

Conference Room AV Support

• Manage and support audio visual equipment such as projectors and conferencing systems
• Coordinate maintenance and repairs with vendors
• Ensure equipment is fully operational to avoid disruptions during meetings and events

Ticketing System Management

• Record and track all support requests using the Service Desk ticketing system
• Prioritize and resolve tickets within agreed service levels
• Demonstrate strong time management and follow up skills

Process Improvement

• Identify opportunities to streamline desktop support workflows
• Suggest and implement enhancements in shipping, receiving, and asset tracking procedures
• Stay updated on emerging technologies and industry trends

What do you need to succeed in this role?

Education and Experience

• Associates or bachelor's degree in IT or related field preferred, or equivalent work experience
• Previous experience in desktop support or a similar role preferred

Technical Proficiency

• Familiarity with imaging tools and troubleshooting methodologies
• Experience with Windows operating systems and Microsoft Office; Mac OS knowledge is a plus
• Basic understanding of networking principles such as TCPIP, DNS, and DHCP

Communication and Customer Service

• Strong verbal and written communication skills
• Ability to guide non‑technical users through complex tasks
• Commitment to providing exceptional user experiences

Organizational Skills

• Detail oriented with the ability to manage multiple tasks simultaneously
• Capable of effectively handling shipping and receiving activities in a fast‑paced environment
• Proactive in identifying and resolving issues with minimal supervision

Physical Requirements

• Ability to lift and move computer equipment up to 50 pounds
• Comfortable kneeling, bending, and working in varied physical spaces

In compliance with this state's pay transparency laws, the compensation benchmarks for this role are $24.70 (25th percentile), $39.32 ( 50th percentile), and $53.94 ( 75th percentile). This is not a guarantee of compensation or salary, as final offer amount may vary based on several factors including but not limited to experience and geographic location. Compensation ranges for roles in our Government Services pillar are determined by contract with the specific government agency Sikich is servicing.

In addition, specific skills/experience required are as follows:.....

• Servant Leader - You are hyper focused on engaging employees, fostering their development, and building a positive culture.
• Solutions Focused - You see opportunities in every business problem and can develop, articulate, and implement solutions.
• Collaboration - You are a relationship builder across all levels of the organization and across all business units.
• Instills Trust - You do what you say, and you follow through on commitments, you act with integrity, you are consistent and are perceived as credible.
• Impact & Influence Thinking - You gain support for ideas, proposals, and solutions, and get others to act, with or without formal authority, to advance initiatives/objectives.

About Sikich

Sikich offers the public and private sectors a varied platform of professional services across consulting, technology and compliance. Highly specialized and hands‑on teams deliver integrated solutions rooted in deep industry experience. Our approach is strategically and thoughtfully designed to help our clients, teams, and communities accelerate success.

Sikich Total Rewards

Our team members enjoy expansive benefits ranging from competitive compensation and insurance options to wellness programs and a flexible time off policy, to name only a few. Sikich also takes pride in prioritizing team members' health, total wellbeing and time spent with family, friends and in the pursuit of personal goals, hobbies, and endeavors.

Some examples of our many benefits:

• Sikich maintains a Flexible Time Off (FTO) Policy. We encourage every full‑time employee, as your role permits, to utilize paid time off (personal time, mental/physical health care, vacation, sick leave, etc.). Waiting for time off to accrue is common at other companies. At Sikich, you do not have to wait for this benefit to kick in. FTO is activated on your first day with our organization.
• Sikich will also recognize paid holidays during the year and strives to permit employees to have time off the last week of the calendar year when client and project work permits.
• Sikich offers a comprehensive wellness program to engage, challenge and empower team members to take responsibility for their wellbeing. Activities can be tracked through our wellness provider to obtain gift cards and other rewards.

We also offer:

• Flexible work arrangements
• Health, dental, vision, life, and accident/death/disability insurance options
• HSA employer contribution
• Nine (9) paid holidays annually.
• A robust paid Parental Bonding Leave program covering birth, adoption, and foster children.
• 401(k) with employer contributions
• CPA bonus with four (4) paid exam days & four (4) paid study days.
• Tuition reimbursement
• Generous employee referral bonus program
• Client referral bonus program
• Pet insurance
• FORCE - Sikich community volunteer program enabling each team member to use up to four hours of paid time annually to volunteer and make a difference in their local communities.

Want to learn more? Visit our Careers website or Glassdoor profile.

Sikich is an Equal Opportunity Employer M/F/D/V

Sikich practices in an alternative practice structure in accordance with the AICPA Professional Code of Conduct and applicable law, regulations, and professional standards. Sikich CPA LLC is a licensed CPA firm that provides audit and attest services to its clients, and Sikich LLC and its subsidiaries provide tax and business advisory services to its clients. Sikich CPA LLC has a contractual arrangement with Sikich LLC under which Sikich LLC supports Sikich CPA LLC's performance of its professional services. Sikich LLC and its subsidiaries are not licensed CPA firms.

"Sikich" is the brand name under which Sikich CPA LLC and Sikich LLC provide professional services. The entities under the Sikich brand are independently owned and are not liable for the services provided by any other entity providing services under the Sikich brand. The use of the terms "our company", "we" and "us" and other similar terms denote the alternative practice structure of Sikich CPA LLC and Sikich LLC.