Desktop Support Technician - Dauphin County, PA

STI; Pennsylvania; On-site; USD 25,000 - 33,000; Full time

Job summary

STI is seeking an IT Asset Technician to accurately inventory and prepare IT hardware such as desktops, laptops, and monitors. You will image Windows 11 using SCCM and Intune, install software, and keep asset records up-to-date in ServiceNow.

You will also assist with deploying equipment and decommissioning old devices. The role requires a High School Diploma and the ability to lift up to 50 lbs, with attention to detail and good communication.

Qualifications

• High School Diploma or equivalent.
• Ability to lift up to 50 lbs and perform physically active tasks.
• Strong attention to detail and precise instruction-following ability.
• Good communication and time management skills.

Responsibilities

• Inventory and organize IT equipment.
• Unbox and prepare desktops, laptops, monitors, and accessories.
• Apply Windows 11 OS image using SCCM and Intune.
• Install software in Windows 11 environment.
• Update asset records in ServiceNow.
• Deploy assets as required.
• Assist with decommissioning old equipment.

Skills

Attention to detail

Time management

Good communication

Physically able to lift 50 lbs

Education

High School Diploma

Tools

SCCM

Intune

ServiceNow

Job description

Description of Duties

• Inventory and organize IT equipment
• Unbox and prepare desktops, laptops, monitors, and accessories
• Apply Windows 11 OS image using SCCM and Intune
• Install software in Windows 11 environment
• Update asset records in ServiceNow
• Deploying assets as required
• Assist with decommissioning old equipment

Minimum Requirements

• High School Diploma
• Ability to lift up to 50 lbs
• Basic knowledge of Windows OS and imaging tools
• Attention to detail and ability to follow instructions precisely
• Good communication and time management skills
• Must pass state and national background check