Desktop Support Technician

Neier Inc.; Washington (District of Columbia); On-site; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Job summary

Neier Inc. is seeking an IT Support Specialist for a contract position in Washington, DC. The role involves on-site support for various devices, installing and troubleshooting Office applications, and assisting users with technical issues. Candidates should possess strong desktop support skills and effective communication abilities.

The position offers a pay range of $25.00 - $35.00/hr along with benefits like medical, dental, 401(k), and more. Fully on-site work is required.

Qualifications

• Intermediate experience level is required.
• Understanding of desktop support and troubleshooting.
• Ability to communicate technical solutions with users.

Responsibilities

• Provide on-site and remote IT support for various devices.
• Install and troubleshoot Office applications and COTS applications.
• Assist users with password resets and access issues.
• Image PCs and set up devices; configure peripherals.
• Log all requests into customer tracking systems.

Skills

Desktop

Windows 10

Support

Troubleshooting

Hardware

Active Directory

Customer service

Job description

Overview

Ability to install and troubleshoot standard Office applications such as Office 365, Adobe Creative Cloud, Acrobat, and related tools. Demonstrated ability to discover, understand and communicate technical solutions and instructions with customers of varying levels of technical understanding; poise and professionalism in all customer communications required. Adapt to multiple tasks and shifting work objectives. Reliable attendance, timely completion and reporting/ticketing of work tasks required. The role is on-site to answer helpdesk calls and email requests for support of PCs, laptops, MacBooks, iPads, iPhones, peripherals and various Commercial Off The Shelf (COTS) applications.

Responsibilities

• Provide on-site and remote IT support for PCs, laptops, MacBooks, iPads, iPhones, printers and scanners.
• Install and troubleshoot Office applications (e.g., Office 365), Adobe Creative Cloud, Acrobat, and other COTS applications.
• Assist users with passwords resets and troubleshoot access issues; respond to and/or redirect questions related to supported Clerk applications.
• Image PCs/Laptops and set up Windows PCs/Laptops, iPads, and iPhones; configure peripherals.
• Conduct trainings and participate in meetings in person, via phone conference, remote access, or chat client.
• Log all requests into customer tracking systems (Halo) and update other work reporting as necessary; manage real-time completion or redirection of requests to appropriate personnel.

Qualifications

• Experience Level: Intermediate
• Skills: Desktop, Windows 10, Support, Troubleshooting, Hardware, Active Directory, Customer service
• Top Skills Details: Desktop, Windows 10, Support, Troubleshooting

Job Details

This is a Contract position based out of Washington, DC. Pay range: $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may require specific elections, plan terms, or program terms.

Benefits may include: Medical, dental & vision; 401(k); Life Insurance; Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type: Fully onsite position in Washington, DC. Application Deadline: anticipated close on May 22, 2026.

EEO/Legal notices: The company is an equal opportunity employer and will consider all applications without regard to protected characteristics. San Francisco Fair Chance Ordinance, Massachusetts Lie Detector and AI usage disclosures apply where applicable.