Desktop Support Technician

Leidos LLC; San Diego (CA); On-site; USD 40,000 - 54,000; Full time

Job summary

Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Point Loma in San Diego. The role entails direct desk-side support, troubleshooting IT devices, and ensuring timely ticket resolution for VIP and executive customers.

Qualifications include US citizenship, DoD Secret Clearance, a HS diploma with 4+ years of experience, and DoD 8570 IAT Level II certification (Security+ or higher).

Qualifications

• HS diploma with 4+ years of prior relevant experience.
• DoD 8570 IAT Level II: Security+ or higher Certification.
• US Citizen with DoD security clearance.
• Excellent customer service and communication skills.
• Experience in IT Enterprise Operations.

Responsibilities

• Manage the resolution of customer tickets according to established SLRs.
• Work directly with VIP and executive-level customers to provide premier computer and network support.
• Troubleshoot and resolve user computer issues including hardware and software-related concerns.
• Ensure customer related tasks are completed within the timeline set.
• Troubleshoot and resolve local and networked printers, devices and other hardware components.
• Assist other technicians in resolving complex issues.
• Have core networking knowledge to diagnose and resolve layer 1 network connection issues.
• Troubleshooting and resolving VoIP and VTC issues.
• Provide support to a 24/7 operation with overtime, weekend 12-hour shifts, and some holidays as required.

Skills

Customer service

IT operations

Communication

Education

HS diploma

Job description

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network. At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself. Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Point Loma as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.

The work location for this position will be at a government site and will require the ability to: Must be able to lift and carry 50 lbs. for up to a 100 feet at a time; must be able to lift 25 lbs. vertically using ladders Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer) Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot issues; valid state license required.

Physical & Work Requirements

• Must be able to lift and carry 50 lbs. for up to a 100 feet at a time
• Must be able to lift 25 lbs. vertically using ladders
• Must be able to work in confined spaces, such as raised floors or communications closets
• Must be able to work in noisy environments, such as data centers and operations centers
• Must be able to stand or sit for 8 hours at a time
• Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets
• Must have normal color vision to identify different colors of wires and cables
• Must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors
• Must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces
• Must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer)
• Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot issues; valid state license required

Primary Responsibilities

• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
• Work directly with VIP and executive-level customers to provide premier computer and network support
• Ensure proper ticket-handling according to guidelines set in place
• Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
• Ensure customer related tasks are completed within the timeline set
• Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components
• Assist other technicians in resolving complex issues
• Have core networking knowledge and experience to diagnose and resolve layer 1 network connection issues
• Troubleshooting and resolving Voice over Internet Protocol (VoIP) and Video Teleconference (VTC) issues
• Provide support to a 24/7 operation Overtime, Weekend 12-hour Shifts, and Some Holidays will be required periodically

Basic Qualifications

• US Citizen
• DoD Secret Clearance
• HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
• Valid DoD 8570 IAT Level II: Security+ or higher Certification
• Must demonstrate expertise in IT Enterprise Operations
• Excellent customer service skills
• Excellent oral and written communication skills

Preferred Qualifications

• Organized and detail-oriented
• Strong leadership skills
• Self-motivated/ self-directing
• Strong collaboration, prioritization, and adaptability skills required.
• Relationship building
• Ability to manage and prioritize own work, and that of their team
• Independent decision making
• Analytical thinking; thinking out of the box
• Ability to effectively communicate with all organizational levels (SME to Senior Management)
• Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)

The hourly rate for this position is $34.00.

Original Posting

September 30, 2026

Pay Range

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Leidos About Company

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.