Desktop Support Technician

COMFORT SYSTEMS; Maryland; On-site; USD 48,000 - 52,000; Full time

Job summary

Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Patuxent River, MD. The candidate will provide direct desk-side support to the customer, troubleshooting and repairing IT devices, and ensuring timely resolution of tickets.

Requirements include US citizenship, DoD Secret clearance, a HS diploma with 4+ years of related experience, and DoD 8570 IAT Level II certification (Security+ or higher). On-site work at a government facility is expected.

Qualifications

• US citizenship and DoD Secret clearance.
• HS diploma with 4+ years of relevant work experience.
• DoD 8570 IAT Level II certification (Security+ or higher) required.

Responsibilities

• Log and resolve customer tickets per SLAs.
• Troubleshoot and repair user hardware and software issues.
• Provide desk-side support at government site and field locations.
• Coordinate with team to resolve complex IT problems.
• Maintain service desk ticket accuracy and timeliness.
• Support printers and other hardware components.

Skills

Customer service

Oral and written communication

Education

High school diploma

DoD 8570 IAT Level II: Security+ or higher

Tools

HP Service Manager

Remedy

Windows 10

Job description

Description

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.

Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Patuxent River, MD as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.

The work location for this position will be at a government site and will require the ability to:

• Lift and carry 50 lbs for up to a 100 feet at a time; must be able to lift 25 lbs vertically using ladders
• Work in confined spaces, such as raised floors or communications closets; noisy environments, such as data centers and operations centers; and be able to stand or sit for 8 hours at a time
• Utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets
• Identify different colors of wires and cables; correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, computer monitors and digital test equipment such as OTDR (optical time-domain reflectometer)
• Judge distance between objects to work safely on ladders and in confined spaces
• Drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required

Primary Responsibilities

• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
• Ensure proper ticket-handling according to guidelines set in place
• Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
• Ensure customer related tasks are completed within the timeline set
• Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components
• Assist other technicians in resolving complex issues

Basic Qualifications

• US Citizen
• DoD Secret Clearance
• HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
• Valid DoD 8570 IAT Level II: Security+ or higher Certification
• Must demonstrated expertise in IT Enterprise Operations
• Experience with Microsoft Windows OS, version 10
• Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
• Basic network troubleshooting skills
• Excellent customer service skills
• Excellent oral and written communication skills

Preferred Qualifications

• Organized and detail-oriented
• Strong leadership skills
• Self-motivated/ self-directing
• Strong collaboration, prioritization, and adaptability skills required. Relationship building
• Ability to manage and prioritize own work, and that of their team
• Independent decision making
• Analytical thinking; thinking out of the box
• Ability to effectively communicate with all organizational levels (SME to Senior Management)
• Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.

Pay Range

$35- $38/hr.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

REQNUMBER: R-00191857