Desktop Support Technician

AKS Engineering & Forestry, LLC; Las Vegas, Tualatin (NV, OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Paid holidays

Generous PTO

Job summary

AKS Engineering & Forestry, LLC in Las Vegas, NV is seeking a Desktop Support Technician to keep our team productive by diagnosing and resolving IT issues, setting up new systems, and guiding colleagues on software and hardware usage.

The role emphasizes hands-on learning, collaboration, and clear communication, with opportunities to grow within a company that values career development and real impact on projects and clients.

Qualifications

• Familiar with Windows operating systems and Microsoft Office.
• Experience in help desk settings and ticketing systems is preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Troubleshoot and resolve computer, software, and printing issues for internal users.
• Install and configure operating systems and software applications.
• Support basic hardware setups and peripheral devices.
• Provide friendly training to colleagues on software and equipment.
• Maintain documentation of support tickets and system configurations.
• Communicate technical issues clearly to non-technical users.

Skills

Communication skills

Troubleshooting

Documentation

Learning mindset

Education

Associate degree or relevant coursework

Tools

Windows OS

Microsoft Office

Help desk software

Networking basics

Job description

At AKS, we are growing and building for the future. We bring together multidisciplined experts across the land development, energy, and infrastructure markets to take on bigger challenges and deliver solutions that make a real difference. Our teams combine creativity, technical excellence, and a collaborative, hands‑on approach to solve complex problems and deliver results our clients and communities can count on. We take pride in our work and our ability to provide opportunities for our teams, support each other’s growth, and look ahead to what’s next. When you join AKS, you will find opportunities to take ownership of meaningful projects, learn, lead, and make an impact from day one.

If you’re someone who loves solving tech problems and helping people, this is a great opportunity to launch your IT career. As a Desktop Support Technician , you’ll be the go‑to resource for helping our team stay productive and connected whether it’s troubleshooting everyday issues or setting up new systems. You’ll gain hands‑on experience while supporting a company that values learning, collaboration, and real career growth.

What You’ll Do

• Troubleshoot and resolve computer, software, and printing issues for internal users
• Install and configure operating systems and software applications
• Support basic hardware setups and peripheral devices (like printers and scanners)
• Provide friendly, helpful training to team members on using software and equipment
• Maintain accurate documentation of support tickets and system configurations
• Communicate technical issues clearly and simply with non-technical users

Who You Are

• A strong communicator with a clear, patient approach to solving problems
• Comfortable diagnosing and fixing common computer issues
• Familiar with Windows operating systems and basic software tools (e.g., Microsoft Office)
• Organized and detail-oriented when it comes to tracking tasks and documenting fixes
• Eager to learn and grow in a professional IT environment
• Proactive about learning new technologies, including AI-based tools that enhance productivity

Nice To Have

• Associate degree or relevant coursework in computer science, information technology, or related field
• CompTIA A+, Microsoft, or other IT certifications
• Experience with help desk or ticketing systems
• Familiarity with basic networking and system administration concepts
• Hands‑on experience or interest in using generative AI tools to automate tasks and improve workflows

Why AKS?

At AKS, we believe your work should support your life, not the other way around. Here's what you can count on when you join our team:

• Meaningful Growth: Whether you're just starting out or looking to advance, we offer hands‑on training, mentorship, and clear paths for professional development so you can grow with purpose.
• Real Collaboration: Join a team that brings diverse perspectives together to solve complex challenges with creativity, curiosity, and a shared commitment to quality.
• Respect for Your Time: We value work‑life balance and offer generous PTO and a supportive environment that helps you manage both personal and professional responsibilities.
• Benefits That Care: You’ll have access to health coverage that supports your total well‑being, plus a 401(k) match, paid holidays, and more resources to help you thrive.
• Weekly Team Lunches: Take a break and recharge with your teammates, we believe food brings people together.
• Culture That Connects: We invest in experiences that build strong teams and strong communities.
• A Place People Love to Work: We’ve been named one of the Top Workplaces year after year.

Join us and be part of a team that values your contributions, celebrates initiative, and is committed to doing things the right way for our employees, clients, and communities.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in AKS Engineering & Forestry, LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.