Desktop Support Technician

Mercyhealth; Janesville (WI); On-site; USD 34,000 - 53,000; Full time

Job summary

Mercyhealth in Janesville, WI is hiring a Desktop Support Technician to install, repair, upgrade, and maintain PC equipment and software across multiple locations. The role requires analyzing software compatibility, supporting third-party apps, and providing project updates to supervision. Travel to other Mercyhealth locations is required.

The ideal candidate holds an AA in Computer Science or related field and may have hardware or OS certifications. A valid driver’s license is needed.

Qualifications

• Associate's degree (AA) in Computer Science or related area preferred.
• Hardware or OS certification preferred.
• Ability to multi-task and prioritize projects effectively.

Responsibilities

• Performs installation, repair, upgrades, and modifications of PC equipment.
• Installs PC software programs and systems to meet user requirements.
• Analyze software for compatibility on desktops and network.
• Provide analytical support for third party software applications.
• Escalation of issues to senior technicians as needed.
• Maintains records and inventory of equipment and progress reports.

Skills

Multi-tasking

Prioritization

IT principles

Communication

Education

AA degree in Computer Science or related area

Tools

Hardware certification

OS certification

Job description

## Desktop Support TechnicianApply: MercyCare Building - Janesville, WI: Full time: Posted Today: 2026-04103**OVERVIEW**Provides technical support by installing, repairing, upgrading, and maintaining PC equipment, software, and systems to meet user needs. Troubleshoots software compatibility issues, supports third-party applications and project implementations, and escalates complex issues as needed. Maintains accurate equipment records and inventory while communicating project progress and providing technical support across multiple locations. **SCHEDULE:** 40-hours per week**SHIFT:** Days **ESSENTIAL DUTIES AND RESPONSIBILITIES*** Performs installation, repair, upgrades, and modifications of PC equipment.* Installs PC software programs and systems to meet user requirements.* Analyze software for compatibility on desktops and network.* Provide analytical support for third party software applications.* Advises and provides support for project implementations.* Escalation of issues within the department as needed to senior technicians* Provides supervisor with regular and succinct reports regarding the progress being made against assigned objectives.* Maintains records and inventory of computer equipment.* Travel to other Mercyhealth locations is required**EDUCATION AND/OR EXPERIENCE**Associate's degree (A. A.) in Computer Science or related area preferred.**CERTIFICATION/LICENSURE*** Hardware or OS certification preferred* Maintain a valid driver's license**OTHER SKILLS AND ABILITIES*** Ability to multi-task and prioritize projects\\tasks effectively* Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience **LEVEL OF SUPERVISION**Minimal**PAY RANGE:**$24.60 - $38.14Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.Mercyhealth offers competitive pay and a comprehensive benefits package including:* Medical, Dental, Vision* Life & Disability Insurance* FSA/HSA Options* Generous, accruing paid time off* Paid Parental and caregiver leave* Career advancement and educational opportunities* Tuition and certification reimbursement* Certification Reimbursement* Well-being Programs* Employee Discounts* On-Demand Pay* Financial Education* Annual recognition/awards events* Partner appreciation days* Family entertainment/attractions discount* Community service/improvement opportunitiesClick here for more details regarding Mercyhealth Careers Benefit Information.At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.