Desktop Support Technician

Resource Logistics Inc.; Hendersonville (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Resource Logistics Inc. is seeking an on-site IT support technician to deliver Deskside / OSS / FSO technical support for desktops, laptops, tablets, smartphones, desk telephony, AV equipment, cabling, and software installation.

The role includes driving to various locations, mileage reimbursement, and on-call support during weekends and holidays as required.

Qualifications

• Strong technical skills in Windows 11, Office 365 and Teams.
• Administration experience of Azure, Intune, and MS Active Directory.
• Effective communication in English and/or local language.
• Basic LAN knowledge and hardware understanding.
• Ability to support video conferencing equipment.

Responsibilities

• Provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smartphones, Desk telephony, AV equipment, cabling, and software installation/troubleshooting.
• Drive own vehicle to different locations; mileage is reimbursed.
• Be available for on-call support during weekends/holidays as requested.

Skills

Windows 11 support

Office 365

Teams

Google apps

ServiceNow

Azure administration

Intune administration

Active Directory

LAN basics

Video conferencing support

Effective English communication

Tools

Azure

Intune

Active Directory

Job description

• Have own vehicle to drive to different locations and support end Users / Mileage will be reimbursed
• Will be available on call support during weekends/ holidays as per request
• You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology

Responsibiliti es

• Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, Google, Service Now and other well-known applications
• Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts
• Effective communication in English and/or local language
• Basic known workings of LAN technologies and hardware
• Ability to support technically video conferencing equipment