Desktop Support Technician

TEKsystems; Davenport (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Desktop Support Technician to provide technical assistance to internal users. In this role, you'll diagnose and resolve hardware and software issues, manage user accounts, and ensure smooth operation of desktop systems. This position requires strong troubleshooting skills, excellent communication, and a commitment to customer service. Join a dynamic team where your contributions will enhance user experience and operational efficiency in a fully onsite environment. If you're passionate about technology and helping others, this opportunity is perfect for you.

Benefits

Medical, dental, vision insurance

401(k) plan options

Life insurance

Disability coverage

Employee assistance programs

PTO, vacation, sick leave

Transportation benefits

Qualifications

• 5+ years experience in desktop support with strong hardware/software knowledge.
• Proficient in troubleshooting and excellent communication skills.

Responsibilities

• Resolve hardware/software issues and manage user accounts.
• Diagnose network issues and install applications on workstations.

Skills

Desktop Support

Troubleshooting Techniques

Communication Skills

Customer Service Skills

Network Troubleshooting

Windows OS

Problem-Solving Skills

Attention to Detail

Education

CompTIA A+ Certification

Tools

ServiceNow

Job description

*Description*

Job Title: Desktop Support Technician

Duration: March 17, 2025 - December 31, 2025

About this Position:

The Desktop Support Technician is responsible for providing technical assistance to internal end users. This includes diagnosing and resolving hardware and software issues, installing applications, setting up user accounts, and troubleshooting problems related to desktop computers and peripherals. The technician will act as the first point of contact for users through the help desk system.

Top Skills:

1. 5+ years of Desktop Support or equivalent (strong understanding of computer hardware and software support)
2. Proficiency in troubleshooting techniques
3. Excellent communication and customer service skills to interact effectively with users

Responsibilities/Tasks:

• Identify and resolve issues related to hardware, software, operating systems, network connectivity, and peripherals.
• Diagnose and fix network issues such as connectivity problems, DNS errors, and IP conflicts.
• Install and update applications, drivers, and operating systems on user workstations.
• Manage user accounts, permissions, and passwords.
• Resolve hardware issues including faulty RAM, hard drive problems, peripherals, and monitor issues.
• Implement security policies, including password management and software updates.
• Log, track, and prioritize user issues within the ticketing system (e.g., ServiceNow).
• Provide basic training on new applications or features.
• Coordinate with end users to verify functionality and correctness with department heads.
• Collect data and generate reports.

Skills Needed:

• Proven experience as a Desktop Technician or similar role
• Network Troubleshooting Skills
• Experience in an enterprise or corporate setting
• Certifications such as CompTIA A+ or equivalent experience
• Strong knowledge of Windows OS and imaging software
• Excellent problem-solving skills
• Strong communication and interpersonal skills
• Ability to work independently and in teams
• Attention to detail and organizational skills
• Familiarity with healthcare IT systems and compliance is a plus

Additional Skills & Qualifications:

• Same as above, emphasizing experience and skills related to enterprise environments and certifications

Experience Level:

Intermediate

Pay and Benefits:

The pay range is $23.00/hr. Eligibility for benefits depends on employment specifics and may include:

• Medical, dental, vision
• Critical illness, accident, hospital insurance
• 401(k) plan options
• Life insurance
• Disability coverage
• HSA
• Transportation benefits
• Employee assistance programs
• PTO, vacation, sick leave

Workplace Type:

Fully onsite in Davenport, IA

Application Deadline:

May 13, 2025

About TEKsystems:

Leading provider of business and technology services, working globally with Fortune 500 companies, focused on strategy, design, and execution to deliver business value. TEKsystems is part of Allegis Group.

The company is an equal opportunity employer, considering all applications without regard to legally protected characteristics.