Desktop Support Technician

TEKsystems; City of Syracuse (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading technology staffing firm is seeking a Desktop Support Specialist in Syracuse, NY. This role involves providing high-quality desktop support services for multiple field offices. The ideal candidate will possess strong troubleshooting skills and excellent customer service abilities while working fully onsite. The pay range is $22.00 - $25.00/hr with comprehensive benefits including medical and retirement options.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Employee Assistance Program

Paid Time Off (PTO)

Qualifications

• Reliable, adaptable IT Desktop support professional.
• Capable of maintaining high work standards.
• Experience in providing desktop support for field offices.

Responsibilities

• Troubleshoot issues with PCs, monitors, printers, and other IT equipment.
• Coordinate with vendors for onsite support and hardware repair.
• Provide exceptional service to all users in person and remotely.
• Image, prep, ship, and track laptops and desktops.

Skills

Experience as a desktop support technician or equivalent

Troubleshooting workstation/user accounts

Hardware troubleshooting skillset

Customer first mindset

Clear written and verbal communication

Excellent vertical and lateral thinking

Time management skills

AV knowledge and troubleshooting skills

Ability to quickly learn new technology

Tools

Active Directory/Entra ID

Azure MFA

Intune

SCCM

ServiceNow

Job description

Description

Our client currently looking for a Desktop Support Specialist that will provide reliable, high-quality desktop support services for their 100+ field offices nationwide.

The ideal candidate for this position is a reliable, adaptable, thought‑leading IT Desktop support professional capable of maintaining high work standards while independently managing their work. The candidate will also cultivate excellent customer service relationships with a focus on collaboration and direct communication with end users, Executives, and peers. This position also will work as needed with several other initiatives, including assisting with projects, interacting with diverse technologies, and partnering with stakeholders in other departments.

Responsibilities

• Troubleshoot issues with PCs, monitors, printers, and other related IT equipment
• Coordinate with smart hands vendor to provide on site support and hardware repair at remote locations.
  • Providing direction to onsite tech by outlining the problem and what is expected of the tech while onsite
  • Collecting and analyzing photos and data provided by the tech
  • Driving the solution and ensuring that the issue is completely resolved
• Image, prep, ship and track laptops and desktops and accessories
• Maintain asset inventory of devices throughout their lifecycle
• Maintain incident & task tickets in ServiceNow adhering to defined SLAs
• Provide exceptional service to all users both in person and remote
• Create and update knowledge base articles and documentation used by the team and technical service desk
• Partner with various teams within IT and other departments to solve cross functional issues
• Provide training and assistance to users as needed

Skills

• Experience as a desktop support technician or equivalent
• Troubleshooting workstation/user accounts with
  • Active Directory/Entra ID, Azure MFA, Intune, SCCM
• Experience performing software installation, diagnostic and upgrades
• Hardware troubleshooting skillset across laptops desktops tablets printers and more
• Excellent vertical and lateral thinking
• Time management skills
• Clear written and verbal communication
• Customer first mindset
• AV knowledge and troubleshooting skills
• Experience with incident management/ticketing system
• Ability and willingness to quickly learn and adapt to new technology and processes

Job Type & Location

This is a Contract position based out of Syracuse, NY.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Syracuse, NY.

Application Deadline

This position is anticipated to close on Nov 15, 2025.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.