Desktop Support Specialist I

Cable One, Inc.; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life Insurance

PTO

401(k) match

Tuition reimbursement

Job summary

Cable One, Inc. is hiring for an on-site IT support role focused on imaging new workstations, asset management, and end-user onboarding. You will handle hardware packaging, shipping, and decommissioning, while maintaining accurate inventory across the warehouse.

Responsibilities include troubleshooting OS and hardware issues, documenting procedures, and routing incidents via ServiceNow. The position requires comfort with lifting up to 30 lbs and working 100% onsite in Phoenix, AZ.

Qualifications

• Experience imaging desktops for PC deployment.
• Proficient in Windows 10/11.
• Warehousing and inventory management experience.
• Ability to lift at least 30lbs.
• Able to work onsite full-time.
• Experience with asset tracking systems.
• A+ certification preferred; related IT certifications welcome.
• Familiar with network basics; imaging/printers a plus.

Responsibilities

• Image new workstations and perform system rebuilds.
• Package and ship workstations to users.
• Manage asset tracking in inventory system.
• Decommission equipment from the network.
• Assist onboarding users with new hardware.
• Troubleshoot OS, hardware, and network issues.
• Record and route incidents via ServiceNow.
• Create documentation on troubleshooting steps and SOPs.
• Provide warehouse duties and inventory handling.

Skills

Imaging technologies

PC hardware knowledge

Warehousing experience

Asset tracking / inventory management

Windows 10/11

Lift 30lbs+

Onsite work full-time

A+ certification (preferred)

Active Directory experience (preferred

SCCM experience (preferred)

Education

A+ Certification

Tools

Active Directory

SCCM

ServiceNow

Imaging software

Job description

Job Description: At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Job Description: Imaging new workstations and system rebuilds
Package and ship workstations for issuance to users
Manage and maintain workstation retrieval within our asset management system
Decommission equipment from the network
Assist with onboarding users with their new hardware
Troubleshoot and repair issues related to OS, hardware, network, etc.
Warehouse responsibilities such as recording/tracking
Hardware room inventory, receiving shipments and restocking inventory.
Actively tracks, monitors, and routes customer incidents, user requests, and questions through the ServiceNow ticketing system.
Provides detailed notes on customer interactions by documenting troubleshooting methods and appropriate follow-up to resolve technical inquires.
Uses computer-based software tools to gather information, troubleshoot, and resolves issues and request.
Creates and maintains documentation regarding troubleshooting steps, standard operating procedures and best practices.
Takes on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values.

Qualifications

• Understanding of desktop imaging technologies for PC deployment
• PC hardware knowledge/experience
• Warehousing experience
• Able to maintain asset tracking or inventory management systems
• Able to package and ship equipment using UPS
• Knowledge of Windows 10 and 11
• Flexible
• Able to lift at least 30lbs.
• Ability to work onsite 100% of your shift
• A+ certified (preferred, not required)
• Active Directory experience (preferred, not required)
• SCCM experience (preferred, not required)

Highlights

• No on-call/after hours
• Fully onsite to support business, as customers are in the office daily
• Customers are internal associates
• Flexible Schedule after training is completed.

Location

Location: Phoenix, AZ

Core Competencies

• Committed:Values each and every customer, while working hard to keep their business and support our communities.
• Helpful:Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive:Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal:Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

• Medical, dental, and vision plans - start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Additional Perks Tuition reimbursement (up to $5,250 on 1st year)
• Up to seventy-five dollars a month towards cable and internet services
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

#LI-LD1 Cable One is the parent company of Sparklight-so when you explore careers here, you're also discovering opportunities with Sparklight. We are One. We are Sparks We are always working for you.