Desktop Support Specialist

OneOncology; Nashville (TN); On-site; USD 52,000 - 66,000; Full time

Job summary

Tennessee Oncology in Nashville is seeking a Desktop Support Specialist to research, diagnose, and resolve hardware and software issues for end users and business partners. The role will install, configure, and troubleshoot devices across desktops, laptops, printers, and mobile devices, while maintaining inventory and documentation.

The position requires strong customer service, problem-solving, and communication skills, plus experience in a service desk environment and familiarity with Windows

Qualifications

• Minimum education: High School Diploma; degree in computer science or related field preferred.
• Minimum 2+ years of support experience preferred.
• Certifications such as Net+/A+/Sec+ are a plus.

Responsibilities

• Respond to service requests and resolve technical problems for end users and partners.
• Install, configure, and troubleshoot hardware and software for desktops, laptops, printers, and mobile devices.
• Monitor, maintain, and administer desktop-related systems and assets.
• Document work and follow established processes; create new documentation as needed.
• Communicate clearly with end users and colleagues; provide feedback to management.

Skills

Problem solving

Customer service

Communication

Time management

Documentation

Self-motivation

End-user support

Research

Education

High School Diploma

CS-related Degree preferred

2+ years support experience

Net+/A+/Sec+ certifications a plus

Tools

Windows OS

Active Directory

Mobile Device Management

Job description

Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.

Why Join Us?

We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

We are looking for talented, passionate and self-motivated professionals who will support the initiatives of our technical services team, the company and our overall mission as leaders in community oncology. We take pride in offering the highest level of customer support to our end users and business partners. The Desktop Support Specialist’s main role is to research, diagnose, troubleshoot resolutions to software and hardware issues while communicating effectively with end users and other technical colleagues.

ESSENTIAL FUNCTIONS:

• Respond to service requests and resolve technical problems in a timely and helpful manner, providing top-notch support to both users and business partners.
• Install, configure, and troubleshoot hardware and software for a variety of endpoints including desktops, laptops, printers, and mobile devices.
• Monitor, maintain, and administer systems and software related to desktop support functions including physical inventory of technical assets.
• Follow existing documented processes as well as create documentation when necessary, including the documentation of ongoing work within existing service requests.
• Communicate clearly and constructively with end users, technical peers and both internal and external business partners.
• Provide accurate and constructive feedback or reporting to management staff as needed.
• Perform a variety of tasks, relying on experience and judgment to plan and accomplish goals.

KNOWLEDGE, SKILLS & ABILITIES:

• Exceptional problem solving, troubleshooting and time management skills are a must
• A strong customer service focus including the ability to prioritize end user experience
• Knowledge of Windows environments including Windows 7/10, Active Directory and other, related Domain Services and their functions
• Knowledge of iOS/Android and mobile device management
• Experience in working within a service desk environment, resolving incidents, notating resolution steps and engaging end users
• Knowledge of enterprise-level technical infrastructures and the ecosystems surrounding them
• Knowledge of basic networking principles
• Knowledge of security principles, best practices and how to apply them
• Ability to follow and create documentation with differing levels of complexity
• Strong research and analytical skills
• Very strong communication skills with the ability to communicate effectively with end users, internal and external partners
• Self-motivated and directed, with ability to ask questions when necessary

EDUCATION & EXPERIENCE:

• High School Diploma
• Qualifying degree in a relevant field such as Computer Science preferred
• Minimum 2+ years support experience preferred
• Net+/A+/Sec+ certifications a plus

PHYSICAL REQUIREMENTS:

• Must be willing and able to lift up to 50 pounds
• Must be willing and able to travel to satellite clinics

Thank you for your interest in Tennessee Oncology. People like yourself have helped us grow into one of the largest and most influential oncology practices in the country. Our front line heroes are beloved by our patients and their families. Caring for cancer patients is a privilege.