Desktop Support Pro — Training, Growth & Rewards

iQor; Charlotte (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

iQor is seeking a Desktop Technician in Charlotte, NC to deliver expert technical support for desktop hardware, software, and peripherals. You will troubleshoot issues, perform installations and upgrades, and ensure reliable computer operations for end-users.

The role requires solid knowledge of operating systems, hardware components, and Active Directory, along with strong communication and customer-service skills. Join a team focused on timely problem resolution and user satisfaction.

Qualifications

• High school diploma or equivalent is required; technical certifications are a plus.
• Experience as a desktop technician or similar role.
• Strong knowledge of desktop hardware, OS and software applications.

Responsibilities

• Provide desktop hardware, software and peripheral support to end-users.
• Troubleshoot and resolve desktop system issues.
• Install, configure and upgrade desktops, OS and software.
• Maintain and update desktop systems for performance and security.
• Set up new desktops and peripheral devices for users.

Skills

Desktop hardware

Operating systems

Troubleshooting

Active Directory

Communication

Customer service

Independent worker

Priority management

Education

High school diploma

Technical certifications

Tools

Ticketing system

Remote assistance tools

Remote desktop tools

Job description

iQor is seeking a Desktop Technician in Charlotte, NC to deliver expert technical support for desktop hardware, software, and peripherals. You will troubleshoot issues, perform installations and upgrades, and ensure reliable computer operations for end-users.

The role requires solid knowledge of operating systems, hardware components, and Active Directory, along with strong communication and customer-service skills. Join a team focused on timely problem resolution and user satisfaction.