Desktop Support / Infrastructure Specialist

RELATED; Orlando, West Palm Beach (FL, FL); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Desktop Support / Infrastructure Specialist to provide advanced technical support and ensure the stable operation of IT networks and AV equipment. This role requires a proactive individual who can thrive in a fast-paced environment and manage multiple priorities with minimal supervision. You'll be responsible for supporting a diverse range of IT functions, from executive-level customer service to hardware and software installations. Join a company that values innovation, teamwork, and professional growth, while making a significant impact on the communities served. If you're ready to take on new challenges and contribute to meaningful projects, this opportunity is for you.

Benefits

Personalized Health Care

Competitive salary

401(k) matching

Paid leave

Tuition reimbursement

19+ days of PTO

Mental health resources

Volunteer days

Donation matching

Qualifications

• Experience in IT and building system management for mixed-use assets.
• Must have technical experience supporting teams of at least 100 employees.

Responsibilities

• Provide executive level customer support across multiple offices.
• Manage network hardware and ensure connectivity of all workstations.
• Execute successful IT onboarding experiences for new employees.

Skills

Technical Support

Problem-Solving

Communication Skills

Analytical Skills

Organizational Skills

Education

Bachelor’s Degree in Computer Science

ITIL Certification

Network Certification (Network+ or CCNA)

Tools

CCTV Systems

Access Control Systems

Intercom Systems

Job description

Responsibilities

The Desktop Support / Infrastructure specialist will provide day-to-day and advanced technical support for Related Ross. This role is responsible for ensuring the stable operation and support of the IT network, of all AV/Presentation equipment, and of all users’ PCs and peripherals, which include planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication platforms. This role will sit in West Palm Beach and report to the Senior Director of IT, and assist our remote IT support teams with hardware and software installations and troubleshooting. This role will be in a fast-paced environment, across multiple offices, with low supervision and the candidate is expected to be self-sufficient.

Responsibilities

• Provide executive level customer support (including senior management) across multiple offices.
• Interact with all Related Ross employees and act as point of escalation for all troubleshooting and support on all IT matters.
• Assume ownership of customer related incidents whether completing resolution oneself or by consulting with, monitoring, and following up with IT colleagues and/or outside vendors to ensure timely completion.
• Provide on-site coverage during normal business hours as well as on-call support, which could occur before/after normal working hours.
• Asset management, including maintenance of network component inventory, printers, all video conferencing equipment, desk and conference phones and other hardware items.
• Assist with managing network hardware, including routers, switches, hubs, and UPSs to ensure network connectivity of all workstations.
• Execute successful IT onboarding experiences for all new employees: configuring equipment, partner with other IT colleagues to ensure network accounts are active, installing necessary software, setting up workstations, providing hands on IT Support as needed.
• Responsible for installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software and peripheral devices.
• Support network design and assist with network maintenance tasks.
• Assist with managing network connectivity of all workstations including but not limited to CCTV, access control, radio system, video management system, security turnstiles, elevator interfaces, voice/data cable infrastructure. Clear understanding of building plans, infrastructure and equipment that serve both base building and tenants in the areas of communication and infrastructure.
• Coordinate and manage technological installations for property management, engineering and onsite security departments, and provide support as necessary.
• Ensure tenant adherence to property Rules and Regulations and local/federal codes and directives.
• Work in collaboration to assist the Site IT Management to manage the IT telecommunications and network infrastructure.
• Maintain written record of all tenant requests.
• Additional duties as assigned.

Qualifications

Key Qualifications:

• Experience in IT and building system management of Class A retail, office and/or mixed-use asset.
• Understanding of building IT and telecommunications systems.
• Understanding of property management issues.
• Ability to perform written assignments, including preparation of reports, proofreading and editing.
• Highly organized and goal oriented.
• Ability to quickly adapt to new priorities and work to strict deadlines in a fast paced environment, while also managing competing priorities.
• Agile in complex situations, anticipating and adjusting for problems and/or roadblocks.
• Strong character and work ethic.
• Clear and demonstrated decision making capabilities.
• Ability to support and inspire an innovative and productive operating culture.
• Must have technical experience supporting teams of at least 100 employees.
• Must have excellent communication skills, with demonstrated ability to successfully handle conflict and be able to maintain calm in stressful situations.
• Proactive mindset, with strong analytical and problem-solving skills.
• Effective listening and follow up skills.
• Good working and technical knowledge of systems administration, networking, systems and network security.
• Good working knowledge of workstation and server operating systems, server tools and utilities, and server data backup and restore.
• Bachelor’s Degree in Computer Science or related field or equivalent work experience.
• One or more of the following preferred: ITIL, Microsoft, network certification such as Network+ or CCNA.

Industry Related Experiences & Knowledge:

• Access control systems.
• CCTV systems/IP Camera systems.
• Intercom Systems.

**5 days a week in-office**

Benefits:

• Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program.
• Financial Benefits:Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs.
• Social Wellness:19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching.
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities.

We are proud to be an equal opportunity employer and are deliberate about the team and culture we are building. We aim to ensure competitive total compensation that is commensurate with experience, workplace geography, and market standards.

For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://www.related.com/privacy-policy.

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Overview

Formed in 1972, Related is the most prominent privately-owned real estate firm in the United States. Headquartered in New York City, the company has offices and major developments across the world. Related owns and manages a premier portfolio of assets valued at over $60 billion, including the 28-acre Hudson Yards neighborhood on Manhattan’s West Side.

Related believes in investing in its talent and cultivates a positive, team-oriented environment where every voice is valued. Employees are encouraged to boldly take on new challenges, transcend the status quo, and demonstrate strong entrepreneurial spirit. In its relentless commitment to excellence, Related works to foster an innovative approach in its team members so that they can positively impact the communities in which they conduct business. Learn more about Related at www.related.com.

Related Ross is dedicated to building well-connected and culturally enriched communities. For over two decades, Related Ross has worked to develop dynamic neighborhoods that are inclusive, innovative, and vibrant. With completed and ongoing developments in West Palm Beach, including The Square, 360 Rosemary, and One Flagler, Related Ross is making long-term investments to transform and support local communities. Learn more about Related Ross at https://www.relatedross.com/.