Desktop Support II

Blackstone Talent Group; Rancho Cordova (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Blackstone Talent Group is seeking a Desktop Support II to join our Client's team in a hands-on role providing expert technical support to users including senior leadership. The role involves remote help, occasional on-site visits, and configuring hardware for shipping to remote employees.

Responsibilities include handling escalations, troubleshooting complex PC hardware/software issues, and collaborating with IT teams. Candidates should have 3+ years of experience and a High School diploma.

Qualifications

• 3+ years of experience w/High School.
• Experience troubleshooting and resolving complex PC hardware and software issues.
• Knowledge of Jira system and interface to create tickets and dashboards.

Responsibilities

• Provide deskside support incidents and requests, including escalations.
• Support users remotely and perform occasional in-person visits.
• Configure hardware to be shipped to remote employees and assist with remote access tools.
• Troubleshoot complex hardware and software issues and document resolutions.

Skills

Troubleshooting

Interpersonal skills

Analytical thinking

Education

High School Diploma or equivalent

Tools

Jira

Microsoft 365

Teams

Zoom

Citrix/VDI

Job description

Job Description

Blackstone Talent Group, an award-winning technology consulting and talent agency is seeking a Desktop Support II to join our Client's team.

This incumbent in this role will handle all Deskside support incidents and requests, including escalations from other team members and IT teams. As a Deskside Support level II, he/she will provide expert technical support to all users, including senior leadership, assigned projects and may provide occasional 24x7 support for escalations or after hour work when it is needed.

This role will be responsible for providing support and resolving of issues and requests remotely and an occasional in person /desk visit, over the phone, email or through remote desktop tools. In addition, they will be responsible to configure hardware to be shipped to our remote employees. This is a hands-on position requiring experience with complex troubleshooting of both hardware and software issues.

Must have experience with support MS 365, Teams, Zoom, Citrix/VDI.

Minimum Qualifications

• 3+ years of experience w/High School

Additional Experience

• Experience in troubleshooting and resolving complex PC hardware and software issues.

Knowledge, Skills, Abilities

• Extensive technical knowledge of Jira system and interface to create tickets, assignments and dashboards for the enterprise Deskside team
• Strong troubleshooting skills and ability to resolve complex PC hardware and software issues
• Ability to research and provide information about in-home electronics, peripherals, Wi‑Fi setups, and wireless routers to the Executive team for both Windows and Apple OS platform
• Strong interpersonal skills to manage internal clients and vendors
• Highly developed analytical skills and ability to solve complex technical problems
• Excellent written and verbal communication to ...to other IT teams
• Ability to lead desktop components of Facilities and IT projects

Security Clearance Required: N/A

Blackstone Talent Group is a wholly owned subsidiary of Blackstone Technology Group, a global IT services and software firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone's global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.