Desktop Support (Entry Level)

Rippling, Inc.; Newport News (VA); On-site; USD 28,000 - 34,000; Full time

Job summary

Aery Aviation, LLC, headquartered in Newport News, Virginia, is seeking an entry-level Desktop Support Associate to deliver first-line IT support across aviation business systems and end-user technology. This on-site role supports five locations, handling device issues, access management, and network connectivity while upholding security and compliance standards.

Ideal candidates have 0-2 years in IT support, strong customer service, and basic Windows/M365 knowledge.

Qualifications

• 0-2 years IT support experience (internships and school projects count)
• Strong customer service and communication skills
• Basic troubleshooting ability for Windows and common business applications
• Working knowledge of Active Directory and/or Microsoft 365
• Basic networking concepts (IP, DNS, DHCP, Wi‑Fi)

Responsibilities

• Respond to helpdesk tickets and user requests promptly and professionally
• Troubleshoot laptops/desktops, peripherals, printers/scanners, email and collaboration tools
• Manage user onboarding/offboarding and access (AD/mailbox permissions)
• Assist with device imaging, configuration, software installation, and updates
• Support connectivity (LAN/Wi‑Fi/VPN basics) and verify after changes
• Follow security procedures and audit readiness practices
• Maintain inventory records and contribute to SOPs/knowledge base
• Participate in outage/incident activities and communicate clearly during disruptions

Skills

Customer service

Clear communication

Troubleshooting basics

Windows OS

Microsoft 365 basics

Tools

Active Directory

Microsoft 365

Networking fundamentals

Job description

• The Desktop Support Associate provides first-line technical support for aviation business systems and end-user technology. This role supports Aery Aviation’s team in five locations by troubleshooting devices, connectivity, and common software issues, while following strict availability, security, and compliance expectations typical in aviation and office environments. This is an entry level role and 100% on-site.

What You Will Be Doing

End-User Support & Troubleshooting

• Respond to helpdesk tickets and user requests promptly and professionally
• Troubleshoot issues with:
• Laptops/desktops, peripherals, printers/scanners
• Email and collaboration tools (e.g., Microsoft 365)
• Common business applications (as applicable)
• Escalate incidents that require deeper technical expertise to the IT Manager
• Document troubleshooting steps and outcomes accurately in the ticketing system

Account, Device & Access Management

• Support user onboarding/offboarding:
• Creating accounts, setting permissions, group membership
• Managing mailbox and shared resource access
• Assist with device imaging, configuration, software installation, and updates
• Support remote access tools and basic authentication workflows (as directed)

Network & Connectivity Support

• Assist in diagnosing connectivity issues (LAN/Wi‑Fi/VPN basics)
• Support endpoint connectivity to internal resources and cloud services
• Help validate connectivity after changes (with guidance from IT Manager)

Security, Compliance & Best Practices (Aviation-Aligned)

• Follow security procedures including:
• Patch/update routines (as approved)
• Endpoint protection and phishing awareness reporting
• Handling access requests using approved processes
• Ensure devices and credentials are treated according to company policy
• Support compliance requirements for audit readiness (documentation, evidence capture)

Documentation, Asset Management & Monitoring Assistance

• Maintain and update inventory records for hardware/software
• Assist with routine checks (device health, software status, backups—if applicable)
• Contribute to SOPs and knowledge base articles to improve resolution times

Incident Support & Availability Focus

• Participate in outage/incident activities as assigned
• Maintain calm, clear communication with users during urgent disruptions

Describe the experience and attributes of the ideal candidate

You Must Have

• 0-2 years of IT support experience (internships and school projects count)
• Strong customer service and communication skills (clear, concise explanations)
• Basic troubleshooting ability for Windows and common business applications
• Working knowledge of:
• Active Directory and/or Microsoft 365
• Basic networking concepts (IP, DNS, DHCP, Wi-Fi)

Nice to Haves

• Experience with Microsoft 365 administration (Exchange/Teams/SharePoint basics)
• Familiarity with endpoint management tools (e.g., Intune/Jamf—any exposure is helpful)
• Experience supporting environments with high operational uptime expectations
• Certifications such as:
• CompTIA A+ (preferred)
• Microsoft Fundamentals / MCSA-track basics (beneficial)

Work Conditions

• May require occasional after-hours coverage during deployments, incidents, or scheduled maintenance.

Physical Requirements

• Ability to lift/move office IT equipment (e.g., laptops/monitors) as required by policy
• Ability to move about the facility often requiring long periods of standing, squatting and lifting objects up to 50 pounds.

Employment is contingent upon the successful completion of a pre-employment background check, consistent with applicable laws and company policies. Some positions may require drug testing.

Aery Aviation job descriptions are meant as summarizations only. They do not necessarily reflect all duties and responsibilities of a position.

Our Benefits

We offer the right candidate the chance to join a forward-thinking organization, supported by a competitive compensation and benefits package. Learn more about Aery Aviation, LLC at www.aeryaviation.com.

Aery Aviation, LLC is an Equal Opportunity Employer

About Aery Aviation LLC

Our Purpose: Aviation Professionals Improving Lives Through Innovation

Aery Aviation, LLC is an aerospace engineering, aircraft modification, certification, manufacturing, and flight operations company headquartered in Newport News, Virginia. Aery provides integrated aviation solutions supporting defense, government, commercial, and special mission operators worldwide. The company holds FAA Part 135 and Part 145 certificates, AS9100D and ISO 9001 certifications, and provides engineering, aircraft integration, manufacturing, certification, maintenance, and flight operations supporting advanced aerospace programs.

20 - 25 USD per hour (Aery Aviation LLC - PHF / Corporate Office)