Desktop Support Engineer(On call/On demand)

Axiom Technologies; Town of Massena (NY); On-site; USD 28,000 - 55,000; Full time

Job summary

Axiom Technologies in the United States is seeking a capable Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. The role emphasizes timely, accurate service delivery and hands-on assistance for desktop systems, laptops, and network connectivity at client sites.

This contract-based position requires reliable responsiveness, strong Windows knowledge, and the ability to work independently in on-site environments, coordinating with the Service Delivery Team to

Qualifications

• Experience supporting Windows desktops and laptops in enterprise settings.
• Proficient in diagnosing hardware issues and replacing components.
• Familiar with LAN connectivity, switches, and routers basics.
• Ability to troubleshoot printers and peripheral devices.
• Excellent communication and customer service orientation.

Responsibilities

• Provide on-site desktop support for end users at client locations.
• Troubleshoot Windows desktops, laptops, printers, and peripherals.
• Install, configure, and maintain hardware and enterprise software.
• Diagnose and resolve LAN connectivity issues.
• Document service activities and update the service delivery team.
• Adhere to client IT policies and security procedures.

Skills

Windows operating systems

Hardware troubleshooting

Networking basics

Printer and peripheral issues

Communication skills

On-site independent work

Tools

Basic IT troubleshooting tools

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Start Date: Immediate

Eligibility: U.S. Citizens and Green Card Holders Preferred

Role Overview

We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands‑on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location.

This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Tools Required to Carry

• Basic IT troubleshooting tools

Work Model

• On-demand / field support role
• Work assignments will be shared by the Service Delivery Team
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours