Desktop Support Engineer - EUS

TechDigital Group; Alpharetta (GA); On-site; USD 100,000 - 130,000; Full time

Job summary

TechDigital Group is seeking a Senior IT Delivery Lead to support Technology Services for Manufacturing, Logistics, and Labs in Long Beach, California. This role involves delivering infrastructure, application, and platform services while ensuring compliance with industry standards.

The ideal candidate will have over 5 years of experience in Manufacturing or Supply Chain IT within regulated environments and a strong grasp of IT service management processes.

Qualifications

• 5+ years of IT experience in Manufacturing or Supply Chain IT in GxP environments.
• Experience supporting validated systems and incident management.
• Proficient with Windows 10/11 and MS Office tools.

Responsibilities

• Support IT service delivery for manufacturing, logistics, and labs.
• Coordinate incident and change management activities.
• Ensure compliance with GxP, FDA, and internal quality standards.

Skills

Manufacturing and Supply Chain IT experience

Communication skills (written and verbal)

Emotional intelligence

Understanding network topology

Strong ITSM knowledge

Tools

IRIS

JIRA

Microsoft Office

Job description

Top Skills Required

• Experience in Manufacturing, Labs, and Logistics.
• Excellent Communications Skills written and verbal
• Health Care / life Sciences domain Knowledge
• Customer facing requiring a high degree of emotional intelligence. Project leadership background is a plus.

Job Description / Responsibilities

A senior IT Delivery Lead to support Technology Services for Manufacturing, Logistics, and Labs (MLL). The resource will deliver infrastructure, application, and platform Build and Run services in alignment with Johnson & Johnson Technology Services (JJTS) standards, governance, and regulatory requirements.

• Execute day-to-day IT service delivery supporting manufacturing, logistics, and laboratory operations.
• Coordinate incident, problem, change, and release activities per JJTS ITSM processes.
• Monitor service health, manage and escalation major incident response.
• Serve as the IT delivery point of contact for site technical services.
• Provide service status reporting and escalating delivery risks with IT Site Leader and Leadership.
• Execute services in compliance with GxP, CSV, FDA, Site QMS, and JJT QMS requirements.
• Coordinate across internal teams and external vendors for agile demand and project quoting and execution.
• Direct local IT operations support staff for network and desk side contract services.
• Collaborate with internal BT, OT and Tech OPs Teams to deliver IT solutions to deliver on business roadmaps.
• Manage and coordinate site network TLM/ALM & PCLM activities with business and internal network teams.
• Reliable execution of IT Build and Run services.
• Timely incident and service request resolution.
• Complete and accurate ITSM records.
• Regular service performance reporting.
• Audit-ready documentation.

Required Skills & Experience

• 5+ years Manufacturing or Supply Chain IT experience in regulated GXP environments.
• Experience in understanding network topology.
• Knowledge of Firewall, Router, Switch, Appliance usage.
• Experience supporting GxP and validated systems.
• Strong ITSM (incident, change, problem) knowledge.
• Knowledge of IRIS, CMDB and JIRA tools.
• Experience in multi-vendor delivery environments.
• Windows 10/11 OS Skills.
• Microsoft Office Outlook, Excel, Word, Power Point