Desktop Support Engineer - Dubbo and Parkes

Datacom; Orange (CA); On-site; USD 96,000 - 125,000; Full time

Job summary

A leading IT services provider is seeking a Desktop Support Engineer to deliver tailored maintenance services and technical support to clients. The ideal candidate will have exceptional customer service skills and the ability to manage various IT equipment, ensuring readiness before deployment. This full-time role is based onsite in either Parkes or Dubbo, offering a dynamic work environment with opportunities for professional growth.

Benefits

Social events

Remote working options

Professional development courses

Flexible hours

Chill-out spaces

Qualifications

• Demonstrated exceptional customer service skills.
• Ability to prioritize tasks to meet service level agreements.
• Knowledgeable about various IT equipment and services.

Responsibilities

• Provide excellent technical support in a high-paced environment.
• Assist new users with IT hardware collection and setup.
• Record customer contacts in the ITSM tool.
• Update customers about their tickets.

Skills

Exceptional customer experience

Ability to prioritize work

Sound knowledge of IT equipment

Excellent communication skills

Ability to work autonomously

Tools

Laptops

Desktop PCs

Printers

Audio-visual equipment

Mobility devices

Job description

Desktop Support Engineer - Dubbo and Parkes

Join to apply for the Desktop Support Engineer - Dubbo and Parkes role at Datacom

Desktop Support Engineer - Dubbo and Parkes

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Join to apply for the Desktop Support Engineer - Dubbo and Parkes role at Datacom

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About The Role (your Why)

Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

This is an onsite role working either entirely in Parkes, or between both Parkes and Dubbo.

To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance.

What You’ll Do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)
  
  

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What You’ll Bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.
  
  

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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