Desktop Support Engineer (Dispatch /Part-Time)

Axiom Technologies; Boston (MA); On-site; USD 34,000 - 55,000; Part time

Job summary

Axiom Technologies in Quincy, MA is seeking a reliable Desktop Support Engineer to provide on-site IT support for enterprise clients. You will troubleshoot Windows desktops and laptops, install hardware, and ensure network connectivity at the client location.

This contract-based, on-demand role requires responsiveness, strong customer service, and the ability to work independently. Start date is immediate and eligibility favors U.S. Citizens or Green Card Holders.

Qualifications

• Solid knowledge of Windows operating systems and desktop environments.
• Experience troubleshooting hardware and replacing components.
• Basic networking understanding including LAN connectivity.
• Ability to diagnose and resolve printer and peripheral issues.
• Strong communication and customer service skills.
• Capable of working independently in on-site support settings.

Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot Windows desktops, laptops, and peripherals to resolution.
• Install, configure, and maintain hardware, OS, and enterprise apps.
• Assist with network connectivity issues and LAN troubleshooting.
• Set up devices and replacements as needed and install hardware.
• Perform basic network troubleshooting with console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures on site.

Skills

Windows OS

Hardware troubleshooting

Networking basics

Printer / peripheral issues

Communication skills

Independent work

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location:Quincy, MA 02169
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

Role Overview

We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location. This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Tools Required to Carry

• Windows Laptop
• LAN Cable
• Console Cable
• Screwdriver Toolkit
• Basic IT troubleshooting tools

Work Model

• On-demand / field support role
• Work assignments will be shared by the Service Delivery Team
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours