Desktop Support Engineer

AQR; Greenwich (CT); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision Insurance

401(k)

Job summary

AQR Capital Management is seeking a skilled Help Desk professional to join the Engineering group's IT Support team in Greenwich, CT. You will handle initial inquiries via phone or email, troubleshoot issues, and help deploy applications across Windows, macOS, and iOS environments.

The role requires 3–5+ years in a help desk setting, flexible shifts, and a readiness for overtime. A bonus program and comprehensive benefits are offered.

Qualifications

• 3–5+ years of experience in a help desk environment.
• Certification preferred (Microsoft, A+, Network+, etc.).
• Proficiency with Windows, MAC, and IOS environments.
• Excellent oral communication skills.
• Detail oriented to keep updated notes on tickets.
• Ability to diagnose and resolve basic computer issues.

Responsibilities

• Take initial inquiries via phone or email and troubleshoot hardware, software, or admin problems.
• Install and configure hardware, software, and mobile apps.
• Escalate complex issues to senior support technicians.
• Support rollout of new applications and projects.
• Test and evaluate new technologies to meet business needs.
• Log and track issues in ServiceNow and manage multiple tickets.

Skills

Windows

macOS

iOS

Communication

Troubleshooting

Tools

ServiceNow

Job description

About AQR Capital Management

AQR is a global investment firm built at the intersection of financial theory and practical application. We strive to deliver concrete, long-term results by looking past market noise to identify and isolate the factors that matter most, and by developing ideas that stand up to rigorous testing. By putting theory into practice, we have become a leader in alternative strategies and an innovator in traditional portfolio management since 1998.

At AQR, our employees share a common spirit of academic excellence, intellectual honesty, and an unwavering commitment to seeking the truth. We're determined to know what makes financial markets tick - and we'll ask every question and challenge every assumption. We recognize and respect the power of collaboration and believe transparency and openness to new ideas leads to innovation.

Your Role

We are seeking an exceptionally talented individual for the opportunity to join our Help Desk team within our Engineering group. You will report to the Senior Help Desk lead and will work closely across all departments within AQR. You will:

• Taking initial telephone or email inquiries and troubleshooting, and managing simple hardware, software, or administrative problems.
• Installing and configuring hardware, software, and mobile applications.
• Recognizing and escalating more difficult problems for senior support techs.
• Supporting the roll-out of new applications and project initiatives.
• Testing and evaluating new technologies to support business needs.
• Logging and tracking issues in a ticketing system (Service Now) while managing multiple cases at a time.
• Providing timely and accurate customer feedback.
• Following up with clients to ensure the problem is resolved.
• Documenting processes and procedures for internal and customer facing use.

What You'll Bring

• Certification preferred (Microsoft, A+, Network+, etc.)
• 3-5+ years of experience working in a help desk environment.
• Flexibility to work a variety of shifts with minimal notice.
• Available to work regular overtime.
• Proficiency with Windows, MAC, and IOS environments
• Excellent oral communication skills
• Detail oriented to keep updated notes on tickets.
• Ability to diagnose and resolve basic computer technical issues.

AQR is an Equal Opportunity Employer.EEO/VET/DISABILITY

The salary range for this role is expected to be [$85,000-$100,000]. This is the range that we in good faith believe is accurate for this role at the time of this posting. We may ultimately pay more or less than the posted range, depending upon factors such as skills, experience, location, or other business and organizational needs. This wage range may also be modified in the future.

This job is also eligible for an annual discretionary bonus.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.