Desktop Support Engineer

AQR Capital Management; Greenwich (CT); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Annual discretionary bonus

Comprehensive benefits package with PT

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

AQR Capital Management is hiring for a Help Desk role within the Engineering group in Greenwich, CT. You will handle initial inquiries, troubleshoot basic issues, and support rollout of new applications across departments.

Requirements include 3-5+ years in a help desk, Windows/Mac/iOS proficiency, and strong communication. Overtime and flexible shifts are part of the role with an emphasis on timely, clear ticket updates.

Qualifications

• Certification preferred (Microsoft, A+, Network+, etc.).
• 3-5+ years of help desk experience.
• Flexible to work a variety of shifts with short notice.
• Available to work regular overtime.
• Proficiency with Windows, MAC, and IOS environments.
• Excellent oral communication skills.
• Detail oriented to keep updated notes on tickets.
• Ability to diagnose and resolve basic computer technical issues.

Responsibilities

• Take initial telephone or email inquiries and troubleshooting, and manage simple hardware, software, or administrative problems.
• Install and configure hardware, software, and mobile applications.
• Recognize and escalate more difficult problems for senior support techs.
• Support the roll-out of new applications and project initiatives.
• Test and evaluate new technologies to support business needs.
• Log and track issues in a ticketing system (Service Now) while managing multiple cases at a time.
• Provide timely and accurate customer feedback.
• Follow up with clients to ensure the problem is resolved.
• Document processes and procedures for internal and customer facing use.

Skills

Excellent oral communication

Detail oriented

Diagnose and resolve basic issues

Flexibility for shifts

Tools

Windows

MacOS

iOS

Job description

About AQR Capital Management

AQR is a global investment firm built at the intersection of financial theory and practical application. We strive to deliver concrete, long-term results by looking past market noise to identify and isolate the factors that matter most, and by developing ideas that stand up to rigorous testing. By putting theory into practice, we have become a leader in alternative strategies and an innovator in traditional portfolio management since 1998.

At AQR, our employees share a common spirit of academic excellence, intellectual honesty, and an unwavering commitment to seeking the truth. We're determined to know what makes financial markets tick - and we'll ask every question and challenge every assumption. We recognize and respect the power of collaboration and believe transparency and openness to new ideas leads to innovation.

Your Role

We are seeking an exceptionally talented individual for the opportunity to join our Help Desk team within our Engineering group. You will report to the Senior Help Desk lead and will work closely across all departments within AQR. You will:

• Taking initial telephone or email inquiries and troubleshooting, and managing simple hardware, software, or administrative problems.


• Installing and configuring hardware, software, and mobile applications.


• Recognizing and escalating more difficult problems for senior support techs.


• Supporting the roll-out of new applications and project initiatives.


• Testing and evaluating new technologies to support business needs.


• Logging and tracking issues in a ticketing system (Service Now) while managing multiple cases at a time.


• Providing timely and accurate customer feedback.


• Following up with clients to ensure the problem is resolved.


• Documenting processes and procedures for internal and customer facing use.

What You'll Bring

• Certification preferred (Microsoft, A+, Network+, etc.)


• 3-5+ years of experience working in a help desk environment.


• Flexibility to work a variety of shifts with minimal notice.


• Available to work regular overtime.


• Proficiency with Windows, MAC, and IOS environments


• Excellent oral communication skills


• Detail oriented to keep updated notes on tickets.


• Ability to diagnose and resolve basic computer technical issues.

AQR is an Equal Opportunity Employer. EEO/VET/DISABILITY

The salary range for this role is expected to be [$85,000-$100,000]. This is the range that we in good faith believe is accurate for this role at the time of this posting. We may ultimately pay more or less than the posted range, depending upon factors such as skills, experience, location, or other business and organizational needs. This wage range may also be modified in the future.

This job is also eligible for an annual discretionary bonus.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.