Desktop Support Engineer

Horizontal Talent; California; On-site; USD 80,000 - 100,000; Full time

Job summary

Join a dynamic team as a Desktop Support Engineer, where you'll provide crucial technical support and ensure client satisfaction. This entry-level role offers the chance to work with RFID technology and mobile devices in a collaborative environment. You'll troubleshoot issues, document resolutions, and contribute to a knowledge base that empowers both clients and colleagues. With competitive pay and a commitment to diversity and inclusion, this is an exciting opportunity to grow your career in Information Technology.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Qualifications

• Strong understanding of basic networking concepts and RFID technology.
• Excellent problem-solving and communication skills.

Responsibilities

• Respond to customer support tickets and resolve technical issues.
• Diagnose problems related to RFID technology and hardware.

Skills

Networking Concepts

RFID Hardware

Mobile Device Support (Android)

Problem-Solving

Communication Skills

Job description

We are seeking a dedicated and skilled Desktop Support Engineer to join our team in Pleasanton, CA. This role offers an exciting opportunity to provide technical support and ensure client satisfaction in a dynamic environment.

Responsibilities

1. Respond promptly to customer support tickets and resolve technical issues efficiently.
2. Diagnose and troubleshoot problems related to RFID technology and associated hardware.
3. Collaborate with senior engineers to escalate and address complex technical challenges.
4. Document support tickets and maintain accurate records of resolutions.
5. Assist in creating and updating support documentation and knowledge base articles.

Skills

1. Strong understanding of basic networking concepts.
2. Familiarity with RFID hardware and peripherals.
3. Experience with mobile device support, particularly Android.
4. Excellent problem-solving and analytical abilities.
5. Strong written and verbal communication skills.

Preferred Skills

1. Previous experience in a customer support or help desk role.
2. Willingness to learn and adapt to new technologies and processes.

We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued and empowered to contribute their unique perspectives.

Once you apply for this position, you may receive a phone call, SMS, or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $15 - $37 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology

Industries

• Staffing and Recruiting