Desktop Support Co-Op

LexisNexis Risk Solutions; Dayton, Springboro (OH, OH); On-site; USD 17,000 - 29,000; Part time

Job summary

LexisNexis Risk Solutions in Dayton, OH is seeking a Desktop Support Co-Op to provide hands-on IT support for desktops, laptops, and mobile devices. You will assist end users, install systems, and troubleshoot issues in a collaborative environment while pursuing an IT-related degree.

The role requires current enrollment and availability to work 19 hours per week on-site in Dayton, with no relocation assistance.

Qualifications

• Currently enrolled student pursuing an Associate’s or higher in IT, MIS, CS, Business, or related field.
• Customer-focused approach with ability to collaborate effectively.
• Basic technical troubleshooting skills across Windows, Mac, and iOS.
• Familiar with AI concepts and ability to discuss AI tools and workplace applications.
• Strong problem-solving and organizational abilities.
• Available to work 19 hours per week while attending classes.
• On-site availability in Dayton, OH.

Responsibilities

• Deliver and install desktop and laptop systems, including data migration and software installation.
• Provide end-user support for desktops, laptops, and mobile devices.
• Resolve hardware, software, mobile devices, printers, and connectivity issues.
• Collaborate with vendors to support problem resolution.
• Monitor IT infrastructure using monitoring tools and troubleshoot issues.
• Assist with daily backup procedures and IT tasks as assigned.
• Collaborate with other Dayton office technical roles and support duties.

Skills

Customer-focused mindset

Problem-solving

Organizational skills

Team collaboration

Education

Associate or higher in IT/MIS/CS/Business

Tools

Windows

macOS

iOS

Job description

About our Team

Are you passionate about technology and enjoy helping others solve technical challenges? Would you like to gain hands-on IT support experience while contributing to a collaborative team environment? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).

About the Role

The Desktop Support Co-Op provides hands-on technical support to employees across desktop, laptop, mobile device, and printer technologies. This role offers an excellent opportunity for a student to build practical IT experience while supporting end users, troubleshooting technical issues, and collaborating with experienced technology professionals in a collaborative and dynamic environment. This role is open to currently enrolled undergraduate and graduate students graduating between December 2026 and December 2028. This role is based in Dayton, OH, with no relocation assistance provided.

Conditions of Co-Op

Conditions of Co-Op: This position requires U.S. citizenship based on applicable regulatory, contractual, or security requirements. Location: Dayton, OH Work Style: on-site.

Responsibilities

• Deliver and install desktop and laptop systems, including data migration, software installation, and end-user support.
• Provide general end-user support for enterprise desktops, laptops, and mobile devices.
• Resolve technical issues involving hardware, software, mobile devices, printers, and connectivity.
• Participate in the resolution of desktop computer issues, including hardware and printer troubleshooting, software installation, hardware peripherals, and daily backup procedures.
• Liaise with third-party software and hardware vendors to support problem resolution.
• Monitor, support, and troubleshoot IT infrastructure operating issues using software and hardware monitoring tools.
• Perform troubleshooting and problem resolution for hardware, software, telecommunications, business applications, and customer connectivity issues as assigned.
• Collaborate with other technical support roles in the Dayton office and assist with other duties as assigned.

Requirements

• Be a currently enrolled student working towards an Associate's or advanced level education in IT, MIS, CS, Business, or a related field of study.
• Demonstrate a customer-focused approach and the ability to collaborate effectively with others.
• Possess basic technical and troubleshooting skills with Windows, Mac, and iOS.
• Understand what AI is, be able to discuss common AI tools, and recognize potential workplace applications of AI.
• Demonstrate good problem-solving and organizational skills.
• Be available to work 19 hours per week while taking classes.
• Be able to work on-site in our Dayton, Ohio office.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Salary

Salary Starting at $18/hour based on education.
U.S. National Base Pay Range: $17,100 - $28,700. Geographic differentials may apply in some locations to better reflect local market rates.

Benefits

We are delighted to offer country specific benefits.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Equal Opportunity

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

Our Purpose

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.