Desktop Support Associate

Infosys

Orlando (FL)

On-site

USD 45,000 - 65,000

Full time

2 days ago

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Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays

Paid Time Off

Disability Insurance

Job summary

Infosys is seeking a Desktop Support Associate in Orlando to assist in code refinement, test execution, and issue resolution across the EUC stack. The role emphasizes learning, collaboration, and adherence to guidelines while supporting end-user computing.

You will contribute to the SDLC lifecycle, handle end-user systems, and work with IT teams to ensure smooth desktop operations in a global delivery environment.

Qualifications

Bachelor’s degree or foreign equivalent required from an accredited institution.
This position may require relocation and/or travel to work/project location.
Candidates authorized to work for any employer in the United States without visa sponsorship are welcome to apply.

Responsibilities

Assist in coding and refinement of basic code structures per internal guidelines to meet project specs (as applicable to role).
Assist in execution of test cases based on guidance to meet functional requirements.
Participate in troubleshooting and resolving production issues to enhance system reliability.
Receive and respond to incoming calls, messages, and work orders regarding desktop problems.
Maintain installed PCs, networks, and peripherals with routine maintenance.

Skills

Microsoft Client OS

Active Directory

DHCP

DNS

Print & File sharing

Hardware break-fix

Patch management

Windows deployment

Windows client admin

End User Computing

SCCM

VMware Horizon

Intune

Education

Bachelor’s degree or foreign equivalent

Tools

SCCM

VMware Horizon

Intune

Job description

Overview

Infosys Retail, Consumer Goods, and Logistics unit stands as a globally respected partner of choice, dedicated to helping clients achieve their business goals through cutting-edge technology and seamless services. Our unit offers a dynamic forum where projects and teams can effectively learn, adopt, and excel in all technologies. We foster a vibrant community that leverages shared skills and experiences to deliver high-quality, value-enhanced solutions. Join us and become part of a team that drives innovation, operational efficiency, and sustainable growth in the retail, consumer goods, and logistics sector. Together, we can shape the future of these industries and achieve remarkable success.

Overview

In the assigned Job Role of Technology Associate, your Area Of Responsibility will be as below:

Assist in coding and refinement of basic code structures in line with internal guidelines, to meet project's technical specifications
Assist in execution of test cases based on guidance and test plans, to meet functional requirements
Participate in troubleshooting and resolving production issues, to enhance system reliability

Your Contribution To The Team

Willingness to learn and adapt to new technologies
Ability to assist in code development, refinement and testing, adhering to guidance and best practices.
Focused to develop competence for activities as part of entire SDLC life cycle
A collaborative mindset with effective communication skills
Dedication to continuous improvement and knowledge sharing

Required Skill And Experience

The Desktop Support Associate should have technical knowledge and hands–on experience on the following technologies:
Microsoft Client OS (Win10,11)
Active Directory & it's services, DHCP, DNS
Print and File share services
Hardware Break-fix
Patch Management
Microsoft desktop operating system and Windows application deployment, configuration and management
Windows Client Administration
Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
Identify, log and resolve technical problems with software applications or network systems
Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
Where required, administer and resolve issues with associated end‑user workstation network software products.
Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
Ensure that work is carried out within agreed service levels and in accordance with department guidelines
Maintain client databases with up-to-date solutions and clear record of activities
Explain and document technical issues in a clear way to clients
Have proven track record of working with technologies from Microsoft SCCM, VMWare Horizon, Intune etc.
Develop in- depth technical knowledge and domain expertise within End User Computing technologies
Proactive and passionate of the EUC world, with strong interpersonal skills and excellent time management skills
Strong capabilities in Windows 11 support, migration & Deployment.
If necessary, liaise with third‑party support and PC equipment vendors.
Perform related duties consistent with the scope and intent of the position.
Hands on Experience End to End Desktop/Laptop life cycle management.

Preferred Skill And Experience

Willingness to work in walk in support environments and interact directly with end users.
Ability to comply with Company security, compliance, and data protection policies.
ITIL V3 certification is preferred
Experience and desire to work in a Global delivery environment
Communication and Analytical skills

Additional Required Qualifications

Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
This position may require relocation and/or travel to work/project location.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

Along with competitive pay, as a full‑time Infosys employee you are also eligible for the following benefits:

Medical/Dental/Vision/Life Insurance
Long‑term/Short‑term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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