Desktop Support

Inherent Technologies; Oklahoma City (OK); On-site; USD 42,000 - 56,000; Full time

Job summary

Inherent Technologies is seeking a Desktop Support specialist to provide second-line and onsite technical assistance in Oklahoma City. The role covers hardware repairs, OS imaging, and daily incident management for employees.

You will coordinate with vendors, support AV/network elements, and participate in a 1-year assignment with initial training in Midland, TX, with travel expenses reimbursed. Strong communication and adherence to IT policies are essential.

Qualifications

• Experience providing second-line desktop support and incident management.
• Hardware repair, OS deployment/imaging and software break/fix.
• Ability to coordinate with vendors and IT teams.

Responsibilities

• Provide second-line investigation and diagnosis after Service Desk
• Resolve and close incidents and service requests as per procedures and allocated timelines
• Perform hardware repair and upgrades
• Escalate unresolved incidents within agreed timescales
• Log incident and service request details per help desk procedures
• Communicate with customer regarding incident progress
• Ensure tickets are always updated until issues are resolved
• Conduct customer satisfaction callbacks and surveys
• Tech support for configuring field connectivity with VSAT and Teleport hardware maintenance

Skills

Technical support

Hardware troubleshooting

OS imaging

Tools

SRSS

Autopilot

Job description

Position: Desktop Support

Location: Oklahoma City, Oklahoma *Onsite *

Duration: 1 Years

Note :- Candidate needs to go Midland, TX for first 2 weeks for training, expanses will be reimbursed.

Job responsibilities:

• Provide second-line investigation and diagnosis after Service Desk
• Resolve and close incidents and service requests as per procedures and allocated timelines
• Perform hardware repair and upgrades
• Escalate unresolved incidents and service requests within agreed timescales
• Log incident and service request details per help desk procedures
• Communicate with customer regarding incident progress
• Ensure tickets are always updated until issues are resolved
• Conduct customer satisfaction callbacks and surveys
• Complete GET IT training for On-Site Support Analysts
• Comply with Quality, Health, Safety and Environment policies and IT policies
• Liaise with customers, other IT support groups and third-party providers when necessary
• Perform staging of PCs (Requires use of SRSS and/or Autopilot.
• Manual O/S imaging, installation, configuration, and upgrades on client owned laptops issued to employees.
• Physical support for Network Refresh Activities
• User on/off boarding process activities of delivering new laptops to new hires and taking custody of return laptops.
• Smart-hand support for AV rooms, network, and facilities
• e-waste Data wiping and clean-up and after activities of handing over the disk to procurement.
• COTS (Outlook, Office, Adobe etc.) and enterprise application break/fix support
• Hardware break/fix e.g., audio/visual equipment, connectivity, copiers, fax, printers, scanners, digital signage)
• OEM Vendor Coordination & Follow-up's
• Supporting the use of mobile devices to ensure user activation
• Technical support for configuring field connectivity with VSAT, ensuring reliable and optimized communication
• Teleport hardware Maintenance - maintaining field connectivity at Teleport sites, ensuring hardware is in optimal condition for seamless operations
• Printing Server Infra. hardware support - add, change, or remove a Printing service server infrastructure, detailing the specific modifications as per printing standard
• Data Server hardware support (Submit a request to add, change, or remove a Data storage service server infrastructure, specifying the necessary adjustments.
• UPS system maintenance (Request IT onsite support to coordinate regular UPS system maintenance with the location facility coordinator.)
• ePACS Server Infra. hardware support - add, change, or remove ePACS Server infrastructure, specifying the adjustments required.
• IT hardware disposal based on dedicated request for IT hardware disposal service, including an inventory audit, disposal list, packing, and removal, ensuring compliance with disposal regulations
• Support HR with on/off boarding process of new hires ensuring the PC track in and out.