Desktop Support

TechDigital Group; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT services provider in Dallas seeks an IT Support Specialist. In this role, you will deliver top-notch IT support to both onsite and remote end users, troubleshooting issues on various operating systems. You will also handle cybersecurity responsibilities to ensure the integrity of systems. Strong knowledge in managing executive meetings and remote support is required. This position offers the opportunity to work in a fast-paced environment with dynamic challenges.

Qualifications

• Experience in resolving complex IT issues for end users.
• Strong knowledge of Windows and Mac operating systems.
• Ability to monitor and troubleshoot cybersecurity incidents.

Responsibilities

• Provide IT support to onsite and remote users.
• Monitor and configure cybersecurity tools.
• Setup and manage executive meetings with AV services.

Skills

Troubleshooting Windows OS

Troubleshooting Mac OS

Technical support for mobile devices

Cybersecurity monitoring

Collaboration tools setup

Job description

Overview

Deliver world-class IT support to onsite and remote end users. Independently resolve complex, break/fix issues in person or via telephone. Troubleshoot Windows OS and Mac OS issues. Troubleshoot Mobile Devices (Android OS, iOS, etc.). Perform installations, replacements, upgrades, and other hardware/software related tasks as needed. Setup and monitor high-priority executive meetings utilizing collaboration and AV services. Provide technical support to Office Services as needed. Provide recommendations regarding new technologies to better support all executives, and users. Perform regular walkthroughs to provide proactive support to high visible individuals. Acts as a resource for IT projects and initiatives in other functional areas as needed. Receive and respond to incoming support requests in a timely manner including off hours. Follow set procedures for logging, reporting, and statistically monitoring desktop operations. Set reasonable expectations that can be counted on. Present the facts transparently to promote collaborative solutions.

Cybersecurity responsibilities

1. To clearly understand the client\'s cybersecurity environment and respective product.
2. To monitor, configure, and troubleshoot cybersecurity issues and related monitoring tools
3. To analyse and validate cybersecurity incidents in-detail and help the L3 team with RCA/data or logs collection
4. To enable knowledge transfer/trainings through creation/ maintenance of configuration documents, test plans, operational manuals and provide operational training to L1 team.
5. To analyse and fine-tune cybersecurity policies, participate in cybersecurity review calls pertaining to change requests & recommendations on cybersecurity policy changes.
6. To implement changes, monitor security device performance and implements performance tuning when necessary.
7. To prepare analyses and reports to highlight the project progress/challenges and ensure quality and accuracy to the client