Desktop Engineer

faithtechnologies; Menasha (WI); On-site; USD 95,000 - 120,000; Full time

Job summary

Faith Technologies, Inc. is seeking a Desktop Engineer to provide service and support for M365, Teams, Intune, and Windows OS architecture.

You will work with internal customers and the Business Technology team to resolve issues and contribute to projects, with a focus on customer service and reliability. Key responsibilities include packaging deployments with PDQ, managing patching, providing Level III support, mentoring the Service Desk, creating documentation in ServiceNow, and participating

Qualifications

• Associates degree in IT or related field.
• 8+ years in IT service or support.
• Travel 15%.
• Flexible schedule with 7 AM–5 PM window.

Responsibilities

• Supports M365 suite, Teams, and Intune.
• Designs and maintains Windows OS client architecture.
• Creates deployment packages with PDQ and Intune.
• Manages enterprise patching with Intune and PDQ.
• Provides Level III support and root-cause analysis.
• Serves as SME for project needs.
• Tracks device performance and delivers improvements.
• Participates in End User Technology selection.
• Identifies training needs to boost productivity.
• PowerShell and scripting proficiency required.
• Mentors Service Desk members.
• Creates documentation for ServiceNow knowledge.
• Participates in on-call rotations.
• Establishes strong working relationships.

Skills

Customer service

Oral and written communication

Attention to detail

Mentoring

Training awareness

Education

Associate Degree in Information Technology

Tools

PDQ

Microsoft Intune

PowerShell

M365 / Microsoft 365

Windows OS

Job description

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care.

The Desktop Engineer provides service and support for various applications and solutions, works directly with internal customers and the Business Technology team. This role identifies and resolves support issues in collaboration with internal customers and the Business Technology team. Focuses on customer service and aims to improve relationships within the company by resolving issues that arise throughout the day. Participates in projects that involve the Service Desk, manages, and communicates expectations with customers requiring assistance, and escalates larger issues to the appropriate Business Technology Resource. Key skills for this role include attention to detail, customer service, oral and written communication, and following appropriate procedures.

MINIMUM REQUIREMENTS

Education:Associate Degree in Information Technology

Experience: 8 or more years in an IT service or support role

Travel: 15%

Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. Ability to work a flexible schedule is necessary.

KEY RESPONSIBILITIES

• Provides support for the M365 suite and administrates Microsoft Teams and Intune.
• Designs, develops, and maintains Windows OS client architecture with a strong understanding of industry best practices.
• Creates and maintains software deployment packages for implementation using PDQ and Microsoft Intune.
• Manages enterprise patch management using Microsoft Intune and PDQ.
• Provides Level III support to team members and Service Desk to provide resolution and root cause analysis.
• Functions as Subject Matter Expert (SME) for project needs and the needs of our project team members.
• Proactively tracks and analyzes the performance of the devices, identifies device problem areas, and delivers solutions to enhance the quality of service for our team members.
• Participates in the End User Technology selection processes, helping to select and maintain the current hardware, software, and peripherals.
• Identifies opportunities to see where training needs would improve productivity.
• Working knowledge of PowerShell and scripting technologies.
• Mentors Service Desk team members
• Creates documentation that is then published in ServiceNow Knowledge.
• Participates in the on-call rotation and supports team members during off hours, holidays, and weekends.
• Establishes and maintains effective working relationships with all team members.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

How Does FTI Give YOU the Chance to Thrive?

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.

Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.

FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI,

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.

Employment is contingent upon successfully passing a background and drug test