Desktop & Customer Support Tech (In Office) Meridian

Boise Consumer Cooperative Inc; Meridian (ID); On-site; USD 55,000 - 70,000; Full time

Job summary

Boise Co-Op is seeking an IT Network Technician to support systems, networks, and infrastructure in a grocery store environment in Meridian, Idaho. The role collaborates with Operations and other departments to ensure reliable IT services and smooth upgrades.

The ideal candidate has 3+ years of IT network experience, strong knowledge of VLANs/ACLs, and proficiency with Microsoft Server environments and virtualization. Strong communication skills and a customer-focused approach are essential.

Qualifications

• Three+ years of IT network, hardware, or systems experience.
• Experience with physical, network, and software security.
• Excellent communication and customer service skills.
• Must be at least 18 years old.

Responsibilities

• Install, configure, and maintain network hardware, software, Wi-Fi, and core infrastructure.
• Troubleshoot and resolve computer and network issues; provide timely employee IT support.
• Set up new employee accounts, logins, devices, and email credentials.
• Monitor network performance and plan upgrades with minimal staff disruption.
• Provide ongoing IT training, documentation, and user guidance.
• Assist with system planning and routine backups for business continuity.

Skills

VLANs

ACLs

Network protocols

Education

Associate degree in IT or related field

Tools

Microsoft Server environments

Virtualization

Phone systems

Call routing

Security software

Job description

Do you love solving technical problems, improving systems, and helping people understand technology?Join us as an IT Network Technician and play a key role in supporting the Co-op’s computer systems, networks, and infrastructure. In this role, you'll collaborate closely with Operations and other departments to ensure systems run efficiently, upgrades are implemented smoothly, and employees receive reliable IT support.WHAT YOU’LL DOInstall, configure, and maintain network hardware, software, Wi-Fi systems, and core infrastructure.Troubleshoot and resolve computer, network, and hardware issues, providing timely support to employees across departments.Set up new employee accounts, logins, devices, and email credentials.Monitor and evaluate network performance, identifying areas for stability, speed, and security improvements.Schedule, test, and participate in system upgrades, ensuring minimal disruption to staff workflows.Provide ongoing IT training, support, documentation, and user guidance to employees.Assess compatibility and performance of new technologies, making recommendations for improvements.Maintain system functionality through regular testing, diagnostics, and preventative maintenance.Perform regular data backups to protect company information and support business continuity.Support the IT Manager by staying current on industry trends and contributing to technology planning.WHAT YOU BRINGAbility to work both independently and collaboratively as part of a team.Strong time management and organizational skills with the ability to prioritize effectively.Adaptability and eagerness to learn new systems and technologies.Excellent communication and interpersonal skills for supporting users at all technical levels.Strong knowledge of VLANs, ACLs, and network protocols.Proficiency with Microsoft Server environments and virtualization.Working knowledge of phone systems, call routing, and software/network security.EXPERIENCEAssociate degree in an IT program preferred, or equivalent experience.Minimum three years of relevant IT network, hardware, or systems experience required.Experience with physical, network, and software security.Demonstrated analytical thinking, problem-solving, and decision-making skills.Must be at least 18 years old to perform all required job duties.Physical Demands:Sufficient physical ability and mobility to work in an grocery store setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight of up to 50lbs; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Repetitive hand movement. Utilization of proper PPE when using appliances and equipment. Employees must be able to climb and balance on step stools or ladders, stoop, kneel, and crouch as needed. Repetitive arm and hand motions, as well as reaching above shoulders and horizontally to stock and retrieve inventory, are essential.Working Environment:Work is performed primarily in a grocery store setting with extensive public contact and frequent interruptions.It is the policy of Boise Co-Op that qualified individuals with disabilities are not discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is further the policy of Boise Co-Op to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. Boise Co-Op is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the HR Department by phone [phone].Boise Co-op is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal law. The Boise Co-op participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.