Deskside Support Technician - Longmont, CO

Lockheed Martin; Longmont (CO); On-site; USD 79,000 - 147,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Holidays

Parental Leave

EAP

Job summary

Lockheed Martin in Longmont, CO seeks a Deskside Support Technician for onsite IT support. The role involves desktop, laptop, and Apple system maintenance, software troubleshooting, and HW/SW configuration across a large engineering environment.

The position requires an active Secret clearance, flexibility for a 24/7 on-call rotation, some travel, and a 9x80 work schedule. Strong customer service and PM tool familiarity are expected.

Qualifications

• Significant desktop support experience with Windows OS.
• Ability to work onsite in Longmont, CO and support 24/7 on-call schedule.
• Experience handling peripherals, printers and networking devices.

Responsibilities

• Perform information systems design, development, and analysis across multiple technical domains.
• Support hardware and software configurations in a dynamic IT environment.
• Interface with customers, IT management, and vendors to represent the IT support organization.
• Be available for a 24x7 on-call rotation and travel as needed.

Skills

Desktop support

Windows OS

Microsoft Office

Cloud computing

Networking devices

Apple systems

On-call schedule

Secret clearance

Customer service

Tools

Service Central ITSM

Remote desktop tools

Job description

Standard Job Description

Deskside Support Technician - Longmont, CO

Lockheed Martin's ITxn SiteOps team is hiring a Multi Functional Info Systems Analyst to support our site at Longmont CO.

What You Will Be Doing

In this role, you will perform a variety of activities in information systems design, development, and analysis encompassing one or more of the following areas of technical expertise: programming, computer application analysis, software development, systems integration, and related disciplines.

Further Information About This Opportunity

This role is fully onsite in Longmont, CO and supports other local sites. It follows a 9x80 shedcule and will include some off-shift hours, weekends, and occasional travel. The position also supports a 24 X 7 weekly on-call rotation schedule. An active Secret clearance is required due to program requirements.

Basic Qualifications

• Significant Desktop support experience with Windows OS (Windows 10, 11).
• Proficiency with Microsoft Office suites
• Experience operating and maintaining HW/SW configurations
• Knowledge of Cloud Computing
• Experience supporting IT equipment to include:
• Desktop PCs, Workstations and Laptops, Apple systems.
• Printers and other peripherals.
• Networking devices and other infrastructure components (to include Wireless technologies).
• Stationary communications devices, such as desktop and conferencing phones, Mobile personal wireless devices, such as iPhone, iPad, Tablets/Lite-weight, Laptops.
• Other electronic devices as required.
• Ability to work a flexible work schedule as needed and support 24/7 on call schedule.
• Active secret clearance required to start

Desired Skills

• Familiarity with Lockheed Martin policies and procedures.
• Knowledge of LM Space Systems Company
• Outstanding customer service skills and commitment to customer service.
• Significant experience interfacing with customers, IT management, and vendors; effectively representing the IT support organization.
• Excellent and effective teaming skills.
• Excellent written and verbal communication skills.
• Experience researching and supporting new and emerging technologies.
• Experience in IT customer service environment using Service Central ITSM, in support of Windows desktop and high- end engineering tools.
• Working knowledge of server architecture and administration.
• Networking devices and other infrastructure components (to include Wireless technologies).
• Audio/visual systems, such as projectors and teleconferencing equipment, and conference room support.

Pay Information

Full-Time Salary Range: $79300.00 - $147300.00

At Lockheed Martin, we know mission success starts with taking care of our people. Our Total Rewards program is designed to attract top talent, support your well-being, and help you grow—both professionally and personally.

The salary range for this position is as listed on the requisition. Please note that the salary information listed is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market(work location) and business considerations when extending an offer.

Benefits offered:

Medical, Dental, Vision, Flexible work arrangements and schedules (e.g., 4x10), 401(k) match, Paid time off, Holidays, Parental Leave, EAP, Flexible Spending Accounts, Education Assistance, Life Insurance, Short-Term Disability, and Long-Term Disability.

• Annual short-term and/or long-term incentive compensation programs may be offered depending on the position. Payments under these annual programs are not guaranteed and can vary from year to year and are tied to a range of performance metrics.
• For (Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.