Deskside Support Technician

Kyndryl; Massachusetts; On-site; USD 40,000 - 74,000; Full time

Benefits offered by this job

Medical and dental coverage

Disability insurance

Retirement benefits

Paid leave and paid time off

Job summary

Kyndryl is seeking a Deskside Support professional to deliver hands-on IT assistance for a diverse range of end users. You’ll troubleshoot hardware and software, support both on-site and remote environments, and partner with internal teams and alliance partners to resolve issues and meet performance targets.

The role emphasizes customer focus, growth mindset, and collaboration, with opportunities to contribute ideas for modernization and cost savings while supporting Fortune 100 clients.

Qualifications

• 2+ years of experience providing IT support.
• Experience in a customer-facing environment.
• Strong communication skills including email, phone and in-person.
• Bachelor’s degree in Computer Science, Information Technology, or related technical field.

Responsibilities

• Provide hands-on IT support to end users.
• Troubleshoot hardware and software issues across devices.
• Support on-site and remote end users and meet SLA targets.
• Collaborate with internal teams and partners.

Skills

IT support

Customer facing

Strong communication

Education

Bachelor’s degree in CS/IT

Job description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join our team of client‑facing tech enthusiasts dedicated to delivering hands‑on support and maintaining client systems for a diverse range of end users, including executive support. As Deskside Support, you’re not just a problem solver – you’re a technology hero. Picture yourself in a role where you’re the go‑to expert for testing and troubleshooting, playing a crucial part in identifying and resolving issues with software upgrades, system images, and cutting‑edge hardware deployments. Your expertise will be invaluable as you tackle hardware and software dilemmas across a multitude of device types, both on‑site and through remote support. Showcasing your knowledge of popular operating systems and applications, you’ll make technology hiccups disappear with ease. In this role, you’ll be part of a vibrant ecosystem, collaborating with other internal teams at Kyndryl as well as our esteemed alliance partners, such as Microsoft. At Kyndryl, we’re all about progress, and you’ll be right at the forefront, recognizing opportunities for modernization and automation within your realm. You’re empowered to bring your creative side by presenting innovative ideas that not only enhance the end‑user experience but also drive cost savings. Our customers’ satisfaction is paramount, and you’ll play a pivotal role in achieving it by ensuring we meet XLA and SLA targets. If you’re someone who thrives on teamwork and embraces the ever‑evolving tech landscape, you’ll love being part of a team focused on deploying the latest and greatest in technology. Join us as Deskside Support, where every day is a tech adventure, and you’re the hero who keeps the digital world spinning smoothly. Your journey begins here.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernisation or Workplace Virtualisation – Kyndryl is dedicated to your professional journey.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID‑19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

This position will be fully onsite at the client’s location.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have the growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritises customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have the growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritises customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• 2+ years of experience providing IT support
• Experience working in a customer facing environment
• Strong communication skills including email, phone and in‑person

Preferred Skills and Experience

• Bachelor’s degree in Computer Science, Information Technology, or related technical field

Requirement to be a USCitizen and live in the United States of America.

The compensation range for the position in the U.S. is - $39,840to$67,440 based on a full‑time schedule. Your actual compensation may vary depending on your geography, job‑related skills and experience. For part‑time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations: California (SanFrancisco Bay Area):$47,760to$81,000 California (All Other):$43,800to$74,280 Colorado: $39,840to$67,440 Massachusetts$39,840to$74,280 NewYork City: $47,760to$81,000 Washington: $43,800to$74,280 WashingtonDC:$43,800to$74,280.

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

The compensation range for the position in the U.S. is - $39,840to$67,440 based on a full‑time schedule. Your actual compensation may vary depending on your geography, job‑related skills and experience. For part‑time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations: California (SanFrancisco Bay Area):$47,760to$81,000 California (All Other):$43,800to$74,280 Colorado: $39,840to$67,440 Massachusetts$39,840to$74,280 NewYork City: $47,760to$81,000 Washington: $43,800to$74,280 WashingtonDC:$43,800to$74,280.

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single‑handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state‑of‑the‑art resources and Fortune100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your wellbeing and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company‑wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2million non‑profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together we can advance the vital systems that power human progress.