Desk Clerk Mixed Duties FT INT - 6867

USCG Base Cape Cod MWR; Kodiak, Northern (AK, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

USCG Base Cape Cod MWR in Kodiak, AK seeks a Desk Clerk with mixed duties for the MWR Guest House. Responsibilities include interviewing guests, assigning quarters, issuing keys, and addressing rules and regulations governing lodging. Position requires strong English communication, customer service, and the ability to lift 25 lbs.

Intermittent schedule (0-19 hours/week) with pay $16.80/hour plus DOE. DUTIES emphasize guest safety and satisfaction, lobby upkeep, and floor checks.

Qualifications

• Read, write, and speak fluent English to communicate with guests and staff.
• Ability to add, subtract, multiply and divide for required reports.
• Ability to work as a team player.
• A background clearance will be conducted after hire; continued employment contingent on favorable background check.
• Physically able to lift 25 lbs and carry for a reasonable distance.
• Ability to stand and work long hours.
• Strong customer service orientation and problem-solving skills.
• Preferred: Previous lodging experience.

Responsibilities

• Interview incoming guests to determine status and assign appropriate quarters.
• Issue room keys and explain rules governing quarters.
• Greet and check-in/out guests efficiently.
• Keep the lobby and coffee cart tidy.
• Conduct floor checks periodically.
• Respond to complaints in a positive manner and resolve issues.
• Assist with cleaning and sanitizing guest rooms up to 25% of time; dusting, bed making, packing plays.
• Install Packn' Plays and rollaway beds with clean linen.

Skills

Fluent English

Team player

Customer service

Lift 25 lbs

Stand long hours

Patience and tact

Background clearance

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Kodiak, AK, US

OMB NO: 1625-0120

Expiration Date: 05/31/2029

Announcement: 6867

Opening Date: 11 August 2026 Pay Plan/Series/Pay Band: NF: 0303-02

Closing Date: Until Filled Work Schedule: Intermittent (0-19hours/week)

Position: Desk Clerk Mixed Duties Salary: 16.80/hour +DOE

Who May Apply: All Sources Location: Kodiak, AK

MWR Guest House

DUTIES:

The incumbent will work under the direction of the Guest House manager. The Desk Clerk will interview incoming guests to determine their status in order to assign appropriate quarters and answers questions pertaining to rules and regulations governing the assignment and use of quarters; issues room keys.

Responsibilities:

1. Makes customer service number one priority

2. Deals positively with guests

3. Looks out for the safety and well-being of guests

4. Greets and checks-in/out guests efficiently

5. Keeps the lobby and coffee cart tidy

6. Conducts floor checks periodically

7. Responsible for responding to complaints in a positive manner and resolving the issues.

Additional Duties: As needed or not more than 25%:

Assist the hotel manager and housekeeping department with the cleaning and sanitizing of guest rooms. Cleaning and sanitizing include the following:

• Understand chemical usage to clean/service guest rooms and safe storing of chemicals.

• Dusting and make of beds & rollaway beds. Ensure rooms are vacant clean for arrival and/or serviced properly.

• Install Packn' Plays and rollaway beds; includes making the rollaway beds with clean linen.

Other duties as assigned.

You will be evaluated for this position based on how well you meet the qualifications below. Your resume/application must demonstrate the required experience/education. Please see additional information on how your application is evaluated .

QUALIFICATIONS REQUIRED :

Minimum :

1. Ability to add, subtracts, multiply and divide at the level necessary to complete required reports.

2. Ability to work as a team player.

3. Read, write, and speak fluent English to communicate effectively with guests and staff.

4. The aptitude to handle guest interactions with tact and patience.

5. A background clearance will be conducted after hire. Applicant must pass this clearance successfully. Continued employment is contingent on favorable background check

6. Physically able to lift 25lbs and carry for a reasonable distance.

7. The capacity to climb, bend, lift, push, and pull as required to complete tasks.

8. Ability to stand and work long hours.

Preferred (in addition to the minimum):

• Previous lodging experience.

USCG COMMUNITY SERVICES COMMAND COMPREHENSIVE BENEFITS:

By choosing to work for the Coast Guard Community Services Command, you will enjoy one of the best benefit packages available anywhere. Benefit offerings are subject to applicable worker categories (Full-time, Part-time, Intermittent), location, position, and length of time in service.

• Paid Annual and Sick Leave
• Holiday Pay
• Pension Plan
• 401k Savings Plan
• Life Insurance
• Short Term/Long Term Disability
• Tuition Assistance

OTHER ESSENTIAL INFORMATION :

• Residency Requirements: Non-U.S. nationals, who are authorized to work in the U.S. and applying for any DHS position, must have resided within the United States, or U.S. territories, for at least three of the last five years.
• Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes.
• Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute.
• Must satisfactorily complete a Federal Background check and all pre-employment requirements, which may include, but are not limited to, background checks, security clearances, drug testing, verification of employment history, and any other requirements applicable to this position. Additionally, you may be required to meet specific job-related qualifications or certifications as a condition of your employment.
• Applicants may not be employed in the chain of command of their relatives.
• This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

HOW TO APPLY

Additional Information on how you will be evaluated:

Your resume or application must clearly demonstrate the required experience and/or education. Experience includes both paid and unpaid work, such as volunteer service through National Service programs (e.g., professional, philanthropic, religious, community, student, social, committee, sports, or internships). Volunteer work can help develop essential skills, competencies, and leadership experience that may translate directly to paid employment. Your resume is the primary tool used to assess your qualifications. Therefore, we strongly encourage you to provide clear, specific, and detailed descriptions of your experience.

You MUST submit a resume or any other written format in English of your choice. It is recommended the resume clearly identifies: (1) The announcement number, title and pay band of the job you are applying for, and, (2) Information such as full name; mailing address; country of citizenship (U.S. Citizenship required OR valid authorization to work in the US); highest Federal grade or NAF pay band held with job series, title, and dates held (if applicable); a statement requiring proof of veterans’ preference by means of DD 214; education; and relevant work experience including start/end dates, supervisor’s name and phone number, salary and title, series and grade if experience was with a non-appropriated fund instrumentality of the Federal government. You should also include a copy of your most recent performance appraisal if you are a current Federal or NAF employee. Applications may not be sent in franked Government envelopes; applications filed in this fashion will not receive consideration. If information is not complete, you may be excluded from consideration. The first application and/or resume submitted for a specific requisition will be considered the only submission. Any duplicate submissions to the same requisition will not be considered. The application date will be used in determining these factors.

Outside Candidates : To apply, please visit our website at https://shopcgx.com and click on Careers at bottom of the page. Internal Candidates:Sign into ADP Workforce now. Click on Myself/Talent/Career Center. Search by location or Job Title for:

Kodiak, AK, US

Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race, color, religion, sexual orientation, national origin, age, disability, or marital status.

PRIVACY ACT NOTICE

Authority: The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code, Sections 301, 1104, 1302, 2103, 3301, 3304,Executive Order 9397, and Departmental Regulations.

Principal Purpose: To collect information needed to determine how well an applicant’s education and work experience qualifies them for the job they are applying for.

Routine Use: This information provided will be shared with the hiring manager and interview panel members. It may also be shared in response to a request for discovery or for appearance of a witness, information that is relevant to the subject matter involved in a pending judicial or administrative proceeding.

Disclosure: Voluntary, however, failure to disclose the requested information may result in an applicant not receiving consideration for a position inwhich the information is needed.

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection, and a person is not required to respond to thisinformation unless it displays a current valid OMB control number and an expiration date. The control number for this collection is OMB 1625-0120,expiration 01/30/2025. The estimated average time to complete this application is 40 minutes. If you have any comments regarding the burden estimateyou can write to U.S. Coast Guard, Community Services Command, 510 Independence Parkway, Suite 500, Chesapeake, VA 23320.