Desk Clerk - Harvey West Studios

The John Stewart Company; Santa Cruz (CA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical/dental/vision

Vacation up to 10 days

Sick time up to 80 hours

Flexible Spending Accounts

Life & Disability

Employee Assistance Program

Commuter benefits

AT&T/ClassPass discounts

Wellness reimbursement

401(k) matching up to 2%

Job summary

The John Stewart Company is seeking a Desk Clerk in Santa Cruz, CA to manage front-desk operations, greet tenants, and support property management. You will write shift and incident reports, process work orders, and ensure reception areas stay organized and compliant with policies.

Applicants should have customer-facing experience, knowledge of Fair Housing guidelines, and fluency in English. This role requires attentiveness, proactive communication, and adherence to procedures in a fast-paced

Qualifications

• Front desk experience or office/tenant-facing work is preferred.
• Knowledge of Fair Housing guidelines or willingness to learn.
• Ability to read, understand, and communicate fluently in English.
• Strong problem-solving andProcedural-following abilities.

Responsibilities

• Answer phones, direct calls, take messages and route emergencies.
• Assist with office tasks like work orders, visitor logs and forms.
• Explain policies to visitors and verify visitor IDs.
• Complete incident reports to document unusual activity.
• Distribute resident mail daily.
• Fill in when other desk clerks are absent.
• Adhere to safety protocols and Exposure Control policies.

Skills

Customer service

Communication skills

English fluency

Attention to detail

Job description

Overview

COMPANY SUMMARY:

The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work toenrich the lives of our residents and employees, while delivering our services cost‐effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.

SUMMARY OF THE POSITION:

Under the direction of the Property Manager, the Desk Clerk monitors traffic in and out of the building, communicates with tenants, visitors and staff. Writes end of shift reports and incident reports, writes work orders, enforces project policies in a manner consistent with fair housing regulations, and keeps the reception area neat.

Responsibilities

• Answer telephones, direct calls, take messages and make emergency calls when situations arrive.
• Assist with office responsibilities such as completing work orders, comment cards, visitor violation forms and other duties assigned by management.
• Inform visitors of visitor policy, check visitor ID and sign visitors in and out of the building.
• Complete incident reports to record unusual building activity.
• Distribute resident mail on daily basis.
• Fill in as requested when other desk clerks are absent.
• Testing of annual tuberculosis may be required as well as following Exposure Control Protocol for blood borne pathogens.

Qualifications

• Experience working with people of various cultural backgrounds, especially those with special needs is a plus.
• Knowledge of federal, state and local laws and Fair Housing guidelines.
• Ability to read, understand and communicate fluently in English.
• Good sense of awareness, urgency and follow procedures to solve problems.

Benefits-at-a-glance

Benefits for Employees who work 30+ hours/week -

• Medical, dental and vision care; preventative medical care paid at 100%.
• Vacation leave of up to ten days per year in the first year.
• Up to 80 hours of sick time per year.
• Flexible Spending Accounts for Health Care and Dependent Care.
• Company paid Life AD&D Long Term Disability.
• Free, confidential counseling through our Employee Assistance Program.
• Commuter benefit program.
• Discounts for AT&T and ClassPass.
• $100 annual Wellness Reimbursement.
• Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).

Benefits for Employees who work less than 30 hours/week -

• Free, confidential counseling through our Employee Assistance Program.
• Commuter benefit program.
• Discounts for AT&T and ClassPass.
• $100 annual Wellness Reimbursement.
• Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week)
• Up to 80 hours of sick time per year.

Equal Opportunity Employer

The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. The John Stewart Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative.

California Consumer Privacy Act

Effective January 1, 2020, the California Consumer Privacy Act requires businesses that meet certain minimum threshold requirements to provide a “notice at collection” to applicants for employment who reside in California. The notice at collection describes the categories of personal information to be collected about these California applicants and the purposes for using that personal information. Therefore, we have posted the Company’s“Notice At Collection For California Applicants” here. Please review this Notice at your convenience.