Desk Attendant (Part-Time 3rd Shift)

Firstservice-Residential; Minneapolis (MN); On-site; USD 26,000 - 28,000; Full time

Job summary

FirstService Residential is seeking a Desk Attendant to deliver exceptional customer service to residents, guests, and vendors while maintaining a professional front desk presence on site. You will respond promptly to inquiries, manage reservations, and assist with daily property operations.

The role requires a high school diploma (associate/bachelor’s preferred), strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma required; associates or bachelor’s preferred.
• Experience in customer service or service industry.
• Proficient in Microsoft Office.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized.
• Reliable, punctual, and discreet.

Responsibilities

• Maintain front desk professional presence.
• Serve residents, guests, vendors and contractors.
• Respond to inquiries and resolve issues promptly.
• Record amenities reservations and manage packages.
• Adhere to safety procedures.
• Communicate with Desk Attendant Supervisor.
• Support property operations during shifts.

Skills

Customer service

Front desk

Communication

Attendance

Microsoft Office

Team player

Problem solving

Attention to detail

Multitasking

Reliability

Education

High School diploma

Associate or bachelor’s degree (Preferred)

Tools

Excel

Outlook

Word

Office software

Job description

Description

The Desk Attendant delivers exceptional customer service to residents, guests, and vendors by responding promptly and professionally to inquiries, concerns, and service requests. Ensures timely and efficient resolution of issues while maintaining a courteous and service-oriented demeanor. Effectively communicates daily activities, incidents, and resident concerns to the Desk Attendant Supervisor to support smooth property operations.

The weekly shift hours are Friday and Saturday 11:00 pm-7:00 am.

Your Responsibilities:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Accountability for servicing customers with a focus on the values of FirstService Residential: Do What’s Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful
• Must maintain regular and punctual attendance to required shifts, meetings, trainings and related employment engagements to support position responsibilities and duties. Any alterations to required schedule must be reviewed and approved, in advance by your supervisor.

Functions and Responsibilities of Building Attendant:

• While on duty must be in Company approved attire, follow the Company dress code policy, and identification badges and name plate must always be displayed.
• Maintain a consistent and professional presence at the front desk, serving as the primary point of contact. Deliver exceptional customer service to residents, guests, vendors, and contractors.
• Respond promptly to resident inquiries, concerns and handle/resolve any issues in a timely and efficient manner.
• Maintaining a standard of professionalism and great customer service, interact with residents and guests and follow up.
• Record amenities reservations and maintain accurate records.
• Adherestop resorts and operation procedures during covering all aspects and operations procedures scrutinizing all references operations.
• SortandLabelPackages. Monitorpackageroom.
• Globalrelavent information/events that happen during your shift.
• Monitorscretionary cameras, watchforanyrulesviolations, and fileaperpropriatesreports.
• Assessllstitonsaccompanyand continues and contacts the on-call managers for emergencies, as necessary.
• Beknoweledgeable of all the Rules and Regulations and tak eappropriate action in deviations operations.
• Read all previous logs and memorandums and delivered of the property.
• Communicate any lacking/imposter issues to the DeskAttendantSupervisor.
• Manageanyspecialprojectsassigned to your desk attendant supervisor.
• Other duties may be assigned as necessary to provide essential services to our internal and external clients.
• Follow safety procedures and maintain a mainTain asa f e w orker environment.

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned

Skills & Qualifications:

• High School diploma
• Associate or bachelor’s degree (Preferred)
• Background in service industry or customer service field
• Excel, Outlook, and Word experience
• Knowledge of customer service principles and practices
• Customer service focused and understands the value of a smile
• Outgoing and confident personality with consistent professional demeanor, able to manage varying personalities
• Collaborative attitude and team player but also must have the ability to work independently
• Exceptional interpersonal skills
• Computer literacy with knowledge of office software
• Exceptional phone etiquette
• Knowledge of basic administrative duties and organization skills
• Ability to multi-task and prioritize duties
• Exceptional communication skills – verbal and written
• Attention to detail and accuracy
• Highly organized and detailed-oriented
• Problem solving skills
• Able to take direction
• Reliable, punctual, and discreet

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Sitting at a desk for extended periods of time
• Working at a computer throughout the day (keyboard and mouse use)
• Walking around the property. Ability to navigate the property quickly and easily as required to meet the job functions.
• Ability to lift to 30 pounds
• Bending down
• Perform occasional light cleaning tasks.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours may occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Compensation: $19 - $20 an hour

Disclaimer:

The abolition information has been designed to indicate the general nature of the job performance; it is not designed to provide a detailed job description. It is not legal advice, compliance policy, or an official offer. It may be subject to change.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.