Desk Adjuster

AFICS American Family Insurance Claims Services, Inc.; Madison (WI); On-site; USD 57,000 - 94,000; Full time

Benefits offered by this job

401(k)

Pension plan

Annual incentive

9 paid holidays

23 days paid time off

Student loan repayment

Paid-family leave

Job summary

AFICS American Family Insurance Claims Services, Inc. in Madison, WI is seeking an adjuster to manage property claims from initial report through settlement. You will determine liability, review policy coverage, coordinate appraisals, and negotiate settlements with insureds and claimants.

Associate Adjuster level is possible for candidates without a strong claims background; relocation assistance is available for eligible applicants.

Qualifications

• Demonstrated experience providing customer-driven solutions, support, or service.
• Experience handling 1st and 3rd party, multi-line claims across operating territories.
• Experience handling moderately complex claims and knowledge of casualty coverages.

Responsibilities

• Investigates origin and cause of claims by contacting insureds, claimants, attorneys, and others.
• Handles 1st and 3rd party claims under multiple policy types and endorsements.
• Conducts on-site inspections, evaluates damages, and negotiates settlements.
• Interprets policies and applies coverages to assigned losses; communicates status to parties.

Skills

Customer service

Claims handling

Casualty knowledge

Job description

Investigates and manages property claims from initial report through resolution. Responsibilities include determining liability, gathering and evaluating claim information, reviewing policy coverage, coordinating appraisals, and negotiating and settling claims.

For candidates who do not have a strong claims background, we may also consider hiring at the Associate Adjuster level, an hourly position that provides an opportunity to develop foundational claims handling experience.

Position Compensation Range: $57,000.00 - $94,000.00

Pay Rate Type: Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions and closes file as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

Licenses

• Obtain state specific property casualty claims licensing as required.

Travel Requirements

• Up to 10%.
• Catastrophe duty up to 75% as applicable.

Physical Requirements

• Work that primarily involves sitting/standing.

Working Conditions

• Not applicable.

Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting

We provide benefits that support your physical, emotional, and financial wellbeing.

You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

• a competitive 401(k) contribution
• a pension plan
• a annual incentive
• 9 paid holidays
• a paid time off program (23 days accrued annually for full-time employees)

In addition, our student loan repayment program and paid-family leave are available to support our employees and their families.

• student loan repayment program
• paid-family leave

Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail] to request a reasonable accommodation.