Designer, CB2

Crate & Barrel; Portland (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

Crate & Barrel is seeking a Designer to enhance the customer experience in-store and virtually in Portland, Oregon. You will drive sales by delivering enriched design offerings and personalized consultations, creating moodboards, floor plans, and style inspiration for CB2 customers.

As part of the team, you will stay current with design trends, translate the CB2 brand aesthetics across channels, and build lasting relationships with clients while meeting KPIs and service goals.

Qualifications

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/customer service.
• Experience working one-on-one with clients and recommending solutions.
• Proficient in Google platforms, virtual communication, design tool experience preferred.

Responsibilities

• Drive sales and a differentiated experience by providing enriching customer interactions and elevated design offerings.
• Create elevated CB2 designs for customers using moodboards, 2D floor plans, product lists and style inspiration.
• Lead One on One Design consultations in person or via email, phone, and virtual design consults.
• Deliver projects in a timely manner and within determined timelines.
• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel.
• Deliver individual sales, KPI and service goals and engage customers on the sales floor.
• Stay informed with marketplace and industry trends.
• Communicate loyalty services (Design Trade Program, CB2 credit card, gift registry) when applicable.
• Support and model excellent service in-store and virtually with gracious, quick, and efficient service.

Skills

Spatial planning

Brand vision

2D/3D design tools

Google Workspace

Customer relationships

Tools

Video conferencing

Floor planning software

Job description

A day in the life as a Designer...

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store and virtually with customers
• Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists and style inspiration
• Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines
• Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog
• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager.
• Stays informed with the marketplace and industry trends
• Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards Design Trade Program, CB2 credit card and gift registry)
• Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, and potentially in a customer's home, ensuring all customers are provided gracious, quick, and efficient service

What you'll bring to the table...

• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles
• Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs
• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning
• Ability to stay up to date on current design trends
• Proven track record of building long-lasting relationships with customers

We'd love to hear from you if you have...

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience
• Experience working one on one with clients and recommending solutions
• Proficient in Google platforms, virtual communication, design tool experience preferred

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.