Designated Selling Associate - SKIMS - Southpark

Nordstrom; Charlotte (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Retirement

PTO

Job summary

Nordstrom is seeking a dedicated Designated Selling Associate (DSA) in Charlotte, NC to deliver exceptional customer service, drive sales, and educate customers on brand trends. The role emphasizes relationship-building, teamwork, and flexible duties across departments to best meet customer needs.

The DSA will engage with customers, participate in product knowledge meetings, and contribute to a streamlined shopping experience both in-store and online, with a focus on achieving sales goals and

Qualifications

• Excellent communication and interpersonal skills to establish rapport with customers
• Ability to excel in a competitive team environment
• Ability to prioritize multiple tasks in a fast-paced environment
• Ability to read sales reporting in relation to goals
• Understanding of educating customers on new and emerging brands
• Confidence with high/low price points and value proposition

Responsibilities

• Set and achieve sales goals for in-store and digital selling using selling tools and reservations
• Build lasting relationships with customers
• Provide outstanding service on customers' terms, flexing to work in other departments as needed
• Offer honest feedback on style, fit and value of items
• Attend meetings and trainings to build product knowledge
• Lead product knowledge meetings with DSAs and Stylists
• Provide feedback to management to improve assortment and sales
• Drive sales through appointment-based interactions during events and regular times
• Keep the department ready through stocking, merchandising, price markdowns and transfers
• Grow Nordstrom Rewards program accounts

Skills

Customer service

Communication

Sales skills

Fashion knowledge

Team player

Job description

Job Description

The ideal Designated Selling Associate (DSA) Salesperson is passionate about fashion, enjoys working one-on-one with customers, and thrives in a sales environment. DSAs drive volume for Nordstrom while championing the brand they represent. DSAs are leaders in customer service, product knowledge education, merchandising, and selling. They drive sales by knowing brand performance, cultivate relationships with both existing and new customers, and educate peers on brand trends, product knowledge, and style.

A day in the life…

• Set and achieve sales goals, for both in-store and digital selling with effective use of selling tools (inclusive of text and social media), and reservations
• Build lasting relationships with customers
• Give the best service to our customers on their terms, which may require all employees to be flexible and open to occasionally performing work/duties in a department (or Brand) other than the one you were hired into
• Provide honest and confident feedback to customers about style, fit and the value the piece will bring to their wardrobe
• Seek fashion and product knowledge, including attending meetings and trainings, to build your expertise
• Build relationships with other DSAs, Stylists, and surrounding departments by conducting DSA-run product knowledge meetings
• Provide valid product feedback to DM to help better the assortment received at your store
• Drive predictable business through appointment-based selling during event and non-event timeframes
• Work with the team to keep the department customer ready, which means stocking, re-merchandising, display, price markdowns, merchandise transfers and cleaning
• Grow sales by opening new Nordstrom Rewards program accounts
• The hours and schedule for this position will vary by week depending on business needs

You own this if you have…

• Excellent communication and interpersonal skills to establish rapport with customers to cultivate relationships
• The ability to excel in a competitive team environment
• The ability to prioritize multiple tasks in a fast-paced environment
• The ability to work a flexible schedule based on business needs
• The ability to read sales reporting in relation to goals
• Understand how to educate customers on new and emerging brands, suggesting based on what will work for them
• Confidence with high/low price points and the ability to showcase to customers the value of the item and how it completes their entire wardrobe
• A strong understanding of customer’s holistic wardrobe and style, along with a high degree of organization, to be able to strategically follow up and advice on what they will need to complete their wardrobe
• Physical Requirements:
  • Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
  • Frequent use of hands for grasping, fine manipulation, pushing and pulling
  • Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
  • Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Pay Range Details

$13.70 - $13.70 Hourly

At Nordstrom, the commission most selling employees receive varies based on the merchandise they sell. Apparel, shoes, and accessories sales typically range from 3% to 14.5%. The commission Beauty and Men’s Fragrance sales roles typically receive is 3%.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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